Hotel Guest Service Representative

Benefits

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses – potential for up to $600 monthly
• 401k with match offered after qualification period
• Employee discounts at IHG Hotels worldwide
• Commuter benefits offered
• Seattle Paid Safe Sick Leave
• Vacation time accrued based on hours worked
• Overtime pay for holidays worked – 10 holidays per year
• Free parking

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and helps guests with directions and area activities
• Controls and records financial transactions at the front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensures safety by following the safety and sanitation procedures and reporting suspicious activity to management

• Strong computer skills, including Microsoft Office
• Ability to type 40+ wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up to 20 lbs.
• Must be able to work weekends and holidays