Ground Control ​/ Headliner Experience Festival Team Member

Welcome attendees at entrances and explain Ground Control’s presence and purpose
Follow assigned shift schedules, pump water at free refill stations, and patrol event zones with assigned group members
Operate a two-way radio and perform emergency medical calls
Monitor radio communications and respond immediately to calls and requests
Assist distressed individuals
Share information from the event website, festival guide, and staff guide with attendees
Understand evacuation procedures and identify safe refuge locations before each show
Provide directional support at entrances using megaphones
Report to Ground Control and Headliner Experience Managers

Requirements

• Customer service-related work experience preferred
• Experience using radios required
• Ability to work under pressure in stressful environments
• Energetic and focused personality with initiative
• Ability to handle and prioritize multiple competing assignments and manage deadlines
• Ability to interact professionally and courteously with all levels of individuals
• Ability to de-escalate situations
• Ability to stand for up to four hours at a time and walk long distances
• Ability to lift up to 20 lbs
• Ability to walk up and down stairs
• Ability to tolerate loud noise levels and busy environments
• Willingness to work in drastically varying temperature climates
• Willingness to frequently travel to events during holidays, evenings, and weekends as required
• Applicants for employment in the U.S. must possess work authorization that does not require visa sponsorship by Insomniac

Core Competencies

Demonstrates strong customer service skills and the ability to operate communication equipment effectively in high-pressure environments. Capable of providing assistance and information to attendees while ensuring safety and compliance with event protocols.

Highest-signal resume keywords

• Customer Service Experience
• Radio Communication Proficiency
• Emergency Medical Response
• Ability to De-Escalate Situations
• Ability to Work Under Pressure

ATS Optimization Keywords

Hard Skills

• Radio Operation
• Emergency Medical Response
• Evacuation Procedures
• Directional Support
• Ability to Lift 20 Lbs
• Ability to Stand for 4 Hours
• Ability to Walk Long Distances
• Ability to Tolerate Loud Noise Levels

Soft Skills

• Energetic Personality
• Focused Initiative
• Professional Interaction
• Stress Management
• Prioritization Skills

Industry Keywords

• Event Management
• Crowd Control
• Safety Protocols
• Customer Engagement

Tools & Technologies

• Two-Way Radio
• Megaphone