Solar Customer Experience Specialist: Escalations & Recovery
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-08-17
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Management
Job Description & How to Apply Below
Omnidian is seeking a Customer Experience Specialist to manage high-sentiment escalations and guide customers to restore solar systems. You will be the main contact for escalated cases, coordinating with internal teams to resolve issues and keep systems performing at their best.
You will combine solar technical know-how with empathetic communication, reporting to the Customer Experience Manager and driving timely, fair resolutions while ensuring a positive customer journey.
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