Customer Service Agent

Job Description Every touchpoint matters — and you make each one count. At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.

• Maintain a clean, organized, and presentable ready line area
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
• Inspect vehicles for quality standards and promptly pull any that need servicing
• Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests
• Confirm that an adequately completed checkout slip accompanies each vehicle
• Assist customers in locating their rental vehicle and help with luggage when necessary
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed
• Perform other duties as assigned to support business needs and objectives

• Provide a warm, friendly welcome to all returning customers
• Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels
• Secure vehicle keys and ensure all personal belongings are safely removed
• Complete and submit the required paperwork to notify management of any mechanical damage or issues
• Review the final rental contract with the customer, clearly explaining all charges
• Perform other duties as assigned to support business needs and objectives

• Verify the completion and correctness of customer rental agreements before finalizing checkouts
• Greet customers with enthusiasm and professionalism as they exit the facility
• Efficiently scan and manage all necessary documents
• Obtain the customer's signature on the checkout slip
• Keep the exit booth clean and organized, inside and out
• Send customers off with a safe journey and helpful local information
• Perform other duties as assigned to support business needs and objectives

• Valid Driver's License
• High School Diploma or equivalent

We're Looking For Top-notch people skills Ability to troubleshoot with a smile Patience and understanding throughout the rental experience

This role is non-exempt and pays $20.74 an hour

• Employees have access to comprehensive medical, dental, and vision insurance with prescription savings, along with a 401k retirement plan.
• The role includes paid holidays and an accrued vacation program, and employees may also be eligible for a range of paid and unpaid leave benefits, including sick leave, medical leave, family care leave, military leave, bereavement leave, and other legally required leave, with specific accrual rates and entitlements varying based on hours worked, length of service, and work location.
• Additional benefits include flexible spending accounts, a health savings account where applicable, employer-paid basic life insurance, optional supplemental life insurance, pet insurance, an employee assistance program, employee discounts on car rentals, and commuter benefits.
• Employees are also covered by basic life insurance at no cost, with the option to purchase voluntary term life and AD&D insurance, short-term and long-term disability insurance, accident insurance, and critical illness insurance.
• Identity theft protection and legal benefits round out the package.

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations:
Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and…