Client Care Specialist - Seattle, WA

West Seattle Animal Hospital is Hiring a Client Care Receptionist!

Role: Client Care Receptionist (CCR)
Status: Full-time
Salary: $22–$23 per hour
Schedule: Four days per week with Saturday availability required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love Pets and People? Your Next Opportunity Could Be Here!

West Seattle Animal Hospital is looking for an exceptional Client Care Receptionist to join our team. This role is ideal for someone who enjoys companion animals, but whose real superpower is working with people.

While this is not a hands-on animal-care position, our Client Care Receptionists are essential members of the veterinary team. You’ll be one of the first people our clients interact with and one of the last they see before heading home. From answering phones and coordinating appointments to supporting clients during stressful situations, you’ll play an important role in creating a warm, professional, and positive hospital experience.

We’re looking for someone who can provide exceptional customer service while staying organized and composed in a busy environment where priorities can change quickly.

Why our Client Care Receptionist Love It Here

• Work a four-day schedule with Saturday availability
• Be an essential part of a busy veterinary hospital
• Build meaningful relationships with clients and the people who love their pets
• Work alongside a collaborative team of veterinary professionals
• Play an important role in creating an exceptional client experience
• Enjoy a position that combines customer service, communication, organization, and problem-solving
• Develop your knowledge of veterinary medicine and hospital operations
• Work in an environment where compassion and professionalism go hand in hand
• Have opportunities to work both independently and collaboratively
• Support clients through everything from routine appointments to emotional and urgent situations
• Join a team that understands just how important the front desk is to a successful veterinary hospital

What our Client Care Receptionist Do

Our Client Care Receptionists keep communication flowing between clients and the medical team while helping the hospital stay organized and efficient.

• Greet clients and patients warmly and professionally
• Answer and manage a multi-line phone system while balancing competing priorities
• Recognize the difference between routine and potentially urgent or emergency situations and communicate appropriately with the medical team
• Schedule a variety of veterinary appointment types
• Check clients and patients in and out
• Coordinate communication between clients, veterinarians, technicians, and other hospital team members
• Maintain accurate electronic and paper patient records and client information
• Prepare and process invoices and payments
• Handle cash and other financial transactions accurately
• Communicate hospital services, recommendations, and general information clearly and professionally
• Help clients understand next steps and information provided by the medical team
• Prepare and clean exam rooms as needed
• Restock retail and hospital items
• Maintain an organized, clean, and welcoming reception environment
• Provide compassionate support during stressful, emotional, or urgent situations
• Create a positive first and last impression for every client who visits our hospital

What You’ll Bring

We’re looking for someone who genuinely enjoys helping people and can balance outstanding customer service with the fast pace of veterinary medicine.

• A minimum of two years of customer-service experience assisting customers both in person and over the phone
• Previous experience in an office or medical environment
• At least one year of…