Customer Experience Advocate - Resolution Specialist
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-09-09
Listing for:
Amazon.com Services LLC
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Services LLC is hiring a Customer Advocate to provide high-quality, empathetic support across phone, chat and email channels from our Seattle campus. You will resolve a wide range of customer inquiries, educate customers, and collaborate with engineers, product managers, and CS leaders to remove blockers and drive CCX improvements.
The role emphasizes active listening, adaptability in tone, and leveraging AI Co-Pilot tools to shorten resolution times while maintaining top CSAT scores.
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