Dispatcher, Customer Service​/HelpDesk

At JH Kelly
, we’re seeking a positive, detail-oriented, and results-driven Dispatcher to join our Service team in Seattle, WA, and support our high-volume operations. If you thrive in a fast-paced environment, excel at coordinating schedules and resources, take pride in delivering exceptional customer service, communicate clearly under pressure, and have experience managing technicians and service calls, this is your opportunity to contribute to a legacy construction leader.

Celebrating over a century of excellence, JH Kelly is a fourth-generation, family-owned construction powerhouse known for tackling complex commercial and heavy industrial projects. With offices in Vancouver, Longview, Seattle, Bellingham, WA, and Milwaukie, OR, we’re an industry leader fueled by an award-winning team committed to safety, quality, and a dynamic, tight-knit culture. Learn more about our story at

Pay Range: $23–$33 per hour (DOE), FLSA non-exempt (overtime eligible).

• Comprehensive Medical/Vision/Rx – Dental/Ortho Coverage: JH Kelly pays 87.5% of total premiums.
• Paid Vacation and Holidays: Generous PTO model to support work-life balance.
• 401K: 50% company match on the first 6% of employee contributions.
• Life Insurance, AD&DD, STD & LTD: Paid 100% by JH Kelly.
• Annual Performance Bonuses: Opportunity for additional compensation based on performance.
• Profit Sharing: Participate in JH Kelly’s profit‑sharing program. Averaging 9% of total compensation for the past 10 years.
• Provide exceptional customer service by professionally handling inquiries, service requests, complaints, and high-volume, multi‑line phone systems.
• Receive and accurately input service calls, generate work orders, and ensure timely execution.
• Scheduling & Dispatching
  • Efficiently schedule and dispatch technicians, crews, equipment, and vehicles based on customer requirements, project specifications, and priorities.
  • Monitor locations and utilization of personnel and equipment to coordinate services and maintain optimal scheduling.
  • Communicate assignments clearly via phone, text, or other methods.
• Maintain accurate records, schedules, and databases using dispatch software for data entry, record retrieval, and report generation.
• Collect, review, and correct workers' timesheets for accurate payroll processing.
• Compile statistics and generate reports to track work progress and performance.
• Team & Relationship Management
  • Build and maintain proactive, positive relationships with field and shop craft personnel, technicians, supervisors, coworkers, customers, vendors, suppliers, subcontractors, safety, CAD/BIM, accounting, and IT teams.
  • Promote and follow company safety and quality protocols.
  • Undertake additional projects and tasks as assigned to support team success.
• Administrative & Improvement
  • Adhere to all company policies, procedures, and standards.
  • Perform other duties as requested.

• Experience: Minimum 2+ years in computerized dispatching, managing multiple employees and locations daily; relevant industry experience in Plumbing, Electrical, HVAC, Refrigeration, or Commercial services strongly preferred; customer service experience required; high-volume, multi‑line phone systems experience essential.
• Education: High school diploma or equivalent required;
  Associate or bachelor’s degree preferred.
• Required Skills:
  • Excellent problem‑solving skills with the ability to multitask and prioritize in a fast‑paced environment with constantly changing demands.
  • Strong verbal and written communication skills, with patience, empathy, and professionalism when interacting with customers, technicians, and team members.
  • Above‑average proficiency in MS Office tools (Word, Excel, Outlook); proficient in database management and dispatch software.
  • Stron…