Provider Services Coordinator

As a Provider Services Coordinator I, you’ll tap into your passion for helping others by serving as the primary contact for dental providers and their office staff. Acting as a vital link between providers and internal teams, you’ll proactively communicate, promptly respond to inquiries, educate providers on processes, and maintain accurate provider data. Through exceptional customer service and thorough outreach, you'll simplify interactions, enhance provider satisfaction, and continually improve the provider experience.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious.

We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $40,905 – $55,298, and for Eastern Washington varies between $40,560 – $54,416. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza reserve the right to change the responsibilities at any time with or without notice.

• Serve as the primary point of contact, promptly and professionally responding to inquiries from dental providers, office staff, and internal departments.
• Build and maintain positive relationships, consistently improving provider experience and simplifying interactions.
• Clearly communicate application processes, requirements, and provider data procedures, proactively addressing provider questions and concerns via phone calls, callbacks, and email.
• Conduct outreach to obtain necessary documentation, accurately updating and maintaining provider data in management systems.
• Thoroughly document all interactions based on mode of communication, ensuring accuracy, completeness, and adherence to established turnaround times.
• Manage the team's shared inbox and hotline, effectively prioritizing tasks and balancing competing priorities.
• Proactively troubleshoot provider concerns, escalating issues professionally through appropriate channels when necessary.
• Engage positively in meetings and training sessions, maintaining openness to continuous learning and improvement.
• Contribute to growing the provider network through education, guidance, and referrals to Provider Ambassadors.
• Develop and maintain knowledge of company and departmental policies and practices.

These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

• 2+ years of experience in customer service, administrative support, or related fields.
• Strong verbal and written communication skills, maintaining professionalism in all interactions.
• Ability to manage competing…