Veterinary Receptionist

• As the first point of contact, convert incoming calls into scheduled appointments
• Maximize client call conversion by effectively managing incoming phone calls, addressing client needs
• Promote the practices Care Companion Plans and services during calls
• Perform weekly proactive reminder phone calls to clients
• Administer essential receptionist duties, including patient intake and discharge
• Facilitate client education and utilization of client-facing online pharmacy
• Handle cashier duties, including reconciling the cash drawer daily
• Maintain accurate medical charts for all patients
• Work closely with the veterinary team to streamline patient flow

• High School Diploma or equivalent
• 1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment
• 1+ years of experience working with computers (typing, email, other software)

Demonstrates strong customer service skills with a focus on appointment scheduling and client communication. Proficient in managing patient intake and discharge processes while maintaining accurate medical records.

• Customer Service Experience
• Appointment Scheduling
• Medical Chart Maintenance
• Cash Handling
• Client Education

• Typing
• Email Communication
• Patient Intake
• Patient Discharge
• Cash Drawer Reconciliation

• Effective Communication
• Client Needs Management
• Proactive Engagement

• High School Diploma or Equivalent

• Veterinary Services
• Call Center Experience
• Front Desk Operations
• Fast-Paced Environment

• Client-Facing Online Pharmacy Software