Transit Pass Sales Representative

Transit Pass Sales Representatives (PSRs) provide a critical touchpoint for community members in King County who need assistance using the regional transit system. PSRs provide compassionate in-person customer service that includes selling ORCA cards & products, providing transportation solutions to the public and ensuring that customers have the information they need to successfully navigate the regional transit system. These in-person interactions may occur in the Pass Sales Office in King Street Center or at outreach events throughout the region.

In addition to working with customers in-person, PSRs fulfill orders received online and by mail, perform administrative order support, print and distribute ORCA cards to the region, and provide excellent customer service by phone and email.

Multiple computer programs including Microsoft Office and proprietary ORCA software are used to process orders, interact with customers and communicate throughout the agency. Successful adoption and navigation of these systems is critical to performing daily tasks.

This recruitment will be used to fill one (1) Career Service and two (2) SDA/TLT Transit Pass Sales Representatives (PSRs) classification vacancy. SDA/TLT is expected to last till 12/31/2027, with the possibility of extension. In addition, this selection process may be used to generate an eligibility pool for future Special Duty Assignment (SDA), Term Limited Temporary (TLT), and Career Service (CS) vacancies that may occur in this classification within this workgroup.

The eligibility list will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority. Applying our ACTIVATE values: being Accountable, Collaborative, Timely, and Impactful; how we Value Employees; staying Accessible; building what's Trusted; and acting Equitably, is a daily responsibility and a foundational expectation for all King County employees.

As a Transit Pass Sales Representaitve you will:

• Work compassionately with customers to ensure they get what they need to navigate the regional transit system. This includes providing information and answering questions regarding ORCA and regional transit system
• Collaborate with team members to solve problems and improve processes
• Engage customers and positively represent ORCA at outreach events
• Use multiple software programs to sell and issue ORCA cards and transit products.
• Navigate travel and transportation of equipment to outreach locations, including driving county vehicle
• Provide complete customer service to all customers. Interactions may be in person, by phone or in writing
• Maintain empathy and tactfulness while dealing with customers experiencing difficult circumstances
• Report technical issues found within ORCA system
• Perform sales, accepting a variety of payment types
• Accurately report daily cash and sales transactions
• Maintain an accurate inventory of supplies and sales.
• Reconcile inventory and cash drawer
• Maintain confidential records and information.
• Adapt to technological changes and new programs and functionality that come online
• Participate in team meetings and activities
• Perform other tasks as assigned

• At least two years of experience providing excellent customer service in a fast-paced production-oriented work environment, while using multiple computer systems concurrently
• Strong analytical, numerical, and problem-solving skills
• Demonstrated interpersonal skills, including the ability to effectively build and sustain positive relationships with people from diverse cultural, professional and socio-economic backgrounds
• Demonstrated technical skills including proficiency in MS Office and the ability to learn new systems
• Proven ability to work…