Resident Services Coordinator - Residences at Rainier Square

Resident Services Coordinator

The Residences at Rainier Square has an immediate opening for an experienced Resident Services Coordinator! Our team members are high performers that care about customer service and exceed expectations. The Coordinator plays a critical role in our success. This role is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions.

This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

What your day might look like:

• Being part of a team and having fun while providing excellent customer service
• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

What we are looking for:

• Excellent customer service and someone who can interact with a diverse group of people
• Professional in dress & communication skills
• Strong organizational skills with high attention to detail
• Knowledge about the neighborhood to assist residents and guests
• Proficiency in using computers, internet, and basic software

Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we're looking for you!

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.

• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.

• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.

• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.

• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.

• Inspects building and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

• Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned.

The hourly range for this position is $21.50 - $24.50

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior…