Customer Service Operations Manager
Listed on 2026-09-27
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Customer Service/HelpDesk
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Management
Airbnb is seeking a seasoned Customer Service Manager to lead a Canada-based team of ambassadors, ensuring high-quality support for the Airbnb community. The role emphasizes coaching, performance management, and scalable operations in a remote-eligible environment.
You will supervise 10–15 ambassadors, drive team development, and collaborate with capacity and cross-functional partners to meet service targets in a fast-paced setting.
This is a strong position to take on the Customer Service Operations Manager role at Airbnb.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Service Operations Manager role in the description above.
We appreciate your interest in this position.
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