Fintech Risk & Customer Support Specialist
Listed on 2026-10-01
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Customer Service/HelpDesk
HelpDesk/Support, Banking & Finance, Customer Service Rep, Customer Success Management
Mercury is seeking a customer operations professional to serve as the first contact for customers affected by risk actions, manage inbound inquiries, and review disbursement or reissuance requests. You’ll handle business structure changes, and coordinate with risk teams to ensure smooth handoffs and clear communication.
You’ll be the main liaison for Risk updates that affect Customer Support workflows, escalate issues as needed, and advocate for the customer by feeding feedback into product and
Step into the Fintech Risk & Customer Support Specialist role at Mercury in United States and grow with us.
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This posting is for the Fintech Risk & Customer Support Specialist role at Mercury, based in United States.
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