Assistant Property Manager

Assistant Property Manager (Remote)

Location:

Latin America or South Africa

Employment Type:

Full-Time

Compensation: $1,500 - $2,000

Schedule:

Monday – Friday, 9:00 AM – 5:00 PM EST

We are a growing, full-service property management firm. We pride ourselves on delivering responsive, high-touch support to our tenants while maximizing value for property owners. We believe that clear communication, fast follow-ups, and making tenants feel heard are the cornerstones of successful property management.

We are seeking a proactive, communicative, and detail-oriented Assistant Property Manager to join our team remotely.

In this role, you will serve as the primary remote point of contact for our tenants, taking ownership of day-to-day communications, rent collections, lease renewals, tenant onboarding, and leasing coordination. By managing incoming inquiries and front-line administrative workflows, you will free up our on‑site Property Manager to address field operations, vendor coordination, and high‑level maintenance needs.

The ideal candidate brings strong customer service or hospitality experience, possesses a empathetic yet firm communication style, and thrives in a fast‑paced environment.

• First Point of Contact:
  Serve as the primary contact for incoming tenant calls, texts, and emails during business hours.
• Responsive Service:
  Acknowledge tenant inquiries promptly, ensuring they feel heard and supported even if an issue requires several days to resolve.
• Issue De-escalation:
  Diffuse difficult or emotional situations using empathy, thick skin, and professional problem-solving skills.
• Coordination & Documentation:
  Log all communication in Buildium and coordinate with the on‑site team for issues requiring physically dispatched support.

• Execute Collections Workflow:
  Proactively follow up on outstanding rent balances via phone, text, and email based on company timelines (e.g., automated/custom reminders on the 5th and 10th).
• Tailored Outreach:
  Vary outreach methods and timing (e.g., trying phone calls or late‑afternoon emails) to effectively reach chronically late tenants.
• Firm & Professional Tone:
  Set clear expectations with first‑time late payers to prevent late payments from becoming a recurring habit.

• Renewal Tracking:
  Identify upcoming lease expirations, present renewal options (provided by management), track tenant decisions, and manage agreement workflows.
• Move-In Coordination:
  Send welcome packages, move‑in instructions, and checklists to new tenants to ensure a seamless onboarding experience.

• Inquiry Management:
  Monitor and respond promptly to incoming rental leads from platforms like Zillow.
• Showing Schedules:
  Prequalify prospective renters using established scripts and schedule property showings directly on the leasing agent’s calendar.

• Portal & Record Audits:
  Regularly review tenant ledgers, verify up‑to‑date Renter’s Insurance policies, and update owner/tenant portals in Buildium.
• Workflow Optimization:
  Assist with administrative side projects and leverage AI tools (e.g., Claude) to streamline collection notices and repetitive tenant communications.

• Experience:
  
  2–5 years of experience in property management, customer service, front‑desk hospitality, collections, or remote administrative support.
• Communication
  
  Skills:
  
  Exceptional written and verbal English skills. A warm, clear, and professional phone manner is required. (Bilingual in Spanish is a major plus).
• Mindset:
  Highly motivated, trainable, organized, and possesses thick skin for handling…