Customer Solutions Associate

Location: Hybrid In Office - Must live in the Seattle area

Pay Rate: $27.50 per hour

Shift: FT 6:00am - 2:30pm

• Manage incoming calls through the Genesys phone system and serve as the primary point of contact for customers.
• Receive and submit orders on behalf of customers, ensuring accuracy and timely processing.
• Facilitate customer credit requests and maintain account settings with updates in CRM and related applications.
• Track orders using transportation tools and collaborate with carrier customer support when escalations are needed.
• Identify and resolve demand capture failures within defined Service Level Agreement (SLA), while monitoring open orders daily according to the Daily Activity Schedule.

• 2 years experience in customer care, order management, distribution, inventory management, transportation, demand and supply planning, or related areas is preferred.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong analytical aptitude with proven ability to analyze and interpret data to drive decisions.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with SAP and Salesforce or similar CRM systems.

• Opportunity to advocate for customers while optimizing orders across the End-to-End Order to Cash process.
• Clear focus on efficiency improvements, waste reduction, and SLA-driven execution.
• Hands-on ownership of order tracking, escalations, and resolution of blocked orders.
• Engagement in proactive customer communication for out-of-stock and stock allocation issues.
• Ownership of returns and refusals processes, including compliance checks and coordination for credit/debit analysis.

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

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