Customer Account Resolution Spec.

We are seeking a Customer Account Resolution Specialist for an opportunity in Tukwila, WA. This full-time customer support role is ideal for someone who enjoys helping people, solving problems, and delivering a positive customer experience in a fast-paced call center environment. In this role, you will be the first point of contact for customers, assisting with account inquiries, payments, documentation, follow-up communication, and issue resolution.

This is a great opportunity to build valuable customer service, account support, and operations experience with a stable organization that offers paid training, supportive leadership, teamwork, and growth potential. The ideal candidate is professional, dependable, detail-oriented, and comfortable managing customer conversations by phone, email, mail, and online channels.

• - Answer incoming customer service calls professionally, efficiently, and with a customer-focused approach.
• - Assist customers with account questions, account updates, payment processing, and account maintenance.
• - Research, troubleshoot, and resolve customer concerns while documenting interactions accurately.
• - Conduct outbound follow-up calls and respond to customer communications across multiple channels.
• - Review notices, account information, and documentation for accuracy and completeness.
• - Negotiate payment arrangements and fee adjustments within established guidelines.

• - Direct hire opportunity.
• - Annual salary: $48,000.
• - Full-time schedule, 40 hours per week.
• - Schedule includes 5 days per week, Monday through Saturday availability required.
• - Onsite position in Tukwila, WA.
• - Paid training provided.
• - Competitive compensation and benefits package.
• - Growth and advancement opportunities.

• - Handle inbound customer service calls and outbound follow-up communication.
• - Process payments, explain account activity, and assist with account maintenance.
• - Research and resolve customer concerns while maintaining accurate records.
• - Support department goals by meeting quality, productivity, and service expectations.

• - High School Diploma or GED required.
• - Entry-level candidates are welcome, with less than 1 year of experience acceptable.
• - Strong verbal communication skills and professional phone etiquette.
• - Solid computer skills, including Microsoft Office applications.
• - Strong keyboarding and data entry accuracy.
• - Ability to multitask and work efficiently in a fast-paced call center environment.
• - Strong attention to detail, organization, and follow-through.
• - Ability to work independently and collaboratively in a team setting.
• - Positive, dependable, and customer-focused attitude.
• - Ability to remain calm and professional during challenging customer conversations.

• - Previous call center experience.
• - Customer service experience in a high-volume environment.
• - Experience handling payments or account-related questions.
• - Experience using customer databases, CRM systems, or account management platforms.
• - Bilingual skills are a plus.

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact…