Patient Care Coordinator

Overview

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.

The Dental Patient Care Coordinator serves as the primary point of contact for patients, ensuring a positive experience from initial inquiry through treatment completion. This role combines customer service, administrative support, scheduling coordination, and financial communication to help the dental office run smoothly and efficiently.

Monday - Thursday 9-5 Friday 7-2

• Greet and check in patients in a warm, professional manner
• Answer phone calls, emails, and online inquiries promptly
• Schedule, confirm, and reschedule appointments
• Address patient questions regarding procedures, treatment plans, and office policies
• Follow up with patients regarding unscheduled treatment and post‑operative care

• Verify dental insurance benefits and eligibility
• Explain coverage, co‑pays, and estimated out‑of‑pocket costs
• Prepare and present financial arrangements
• Process payments and manage billing inquiries
• Submit insurance claims and follow up on outstanding claims

• At least one year related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

• Previous experience in a dental or medical office setting

$22-25/hr

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws.

If you would like to request an accommodation due to a disability, please contact us at