Design Program Manager, AMER Portfolio, Design, Sustainability & Engineering

Description

The Global Design team is looking for a creative, innovative, results-oriented Design Program Manager who will be responsible for the design of tenant improvement projects in the Americas (AMER) portfolio. This role will join the Global Design team, reporting to the Senior Manager, Global Design, and will work closely with the Design & Construction (DSE &

C) teams, the Workplace Guidelines & Standards team and the Global Transformation & Insights team.

This role will be responsible for guiding the design of new build and post-occupancy tenant improvement projects, including updating, revising and evolving the design of spaces where Amazonians are currently working. The project scope ranges from designing several floors of a building to suit the needs of a new team, to designing smaller specialty spaces, to developing an overall design solution that can be applied to multiple projects (for example, improvements to acoustics, lighting, or furniture).

Over time, this role should gain familiarity with Amazon s AMER corporate workplace portfolio to pro-actively identify and recommend design solutions for certain buildings or spaces. The role will work closely with the AMER D&C team and sub-consultants/vendors on project delivery. After project delivery, this role will collaborate with the Workplace Guidelines & Standards team to indicate which design elements should be integrated into Guidelines and Standards, including producing visuals and narratives that can be published as Guidelines.

The successful candidate is an experienced professional who can communicate clearly at all levels, while being comfortable diving into details. This role works autonomously in a fast-paced, ambiguous environment and will manage multiple projects with tight delivery timelines. Attention to detail and the ability to inspect issues and processes to bring simplified solutions to complex problems is paramount. The candidate should be approachable, yet consultative, and able to balance frugality with creativity in offering solutions, approaching problem-solving with a focus on root cause.

This is a regional role focused on the Americas and requires travel approximately 10-20% of the time.

• Oversee and manage the design of tenant improvement projects, including: (1) leading the design of the space based on customer needs and technical requirements; (2) on projects of certain size/scale/priority, collaborating with an external/vendor design team (the Architect of Record); (3) aligning the design of each project to the overall concept for Corporate Workplace as developed by the Global Design team;
  
  (4) informing the Guidelines and Standards team on design elements needed to translate into global functional Guidelines.
• Identify and implement continuous design refinement, leveraging operational data, customer insights, and success metrics to drive change.
• Work cross-functionally with regional peers to ensure a consistent customer experience while respecting local and cultural nuance.
• Collaborate with GREF partner teams (Regional Portfolio Management, Sustainability and Environmental Health and Safety, Travel and Events) to elevate program deliverables and improve the quality of Amazon workspace with a focus on resiliency, efficiency, health, and safety.
• Routinely connect to external industry bodies and communities to ensure new industry standards, best practices, technology, and innovations are adopted into the program.

The Global Real Estate and Facilities (GREF) team manages Amazon s real estate and facilities globally. It is organized into Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. The team focused on corporate workplace includes Global Design, Workplace Guidelines, and regional Design and Construction teams. These teams develop design concepts, implement workplace standards, and deliver various spaces across Amazon s portfolio.

GREF emphasizes inclusive team culture, work-life balance, and career growth. The team values diversity and promotes knowledge sharing and mentorship. GREF strives to create spaces that support Amazonians  work while enhancing employee well-being and aligning with the company s strategic vision.

• Have an available online portfolio
• Experience understanding needs of business and end customers and translating them into right solutions
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements
• 5+ years of design program management experience

• Knowledge of project management tools and methodologies (agile to waterfall)
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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