Design; XD , Content Design - Design

Bank of America Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths—whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve.

Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Bank of America's Experience Design (XD) team creates world‑class end‑to‑end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi‑disciplinary design organization with expertise across product design, content design, design research, design operations and design technology. The team constantly defines, iterates, solves problems and works together to find ways all our digital platforms can empower customers to reach their financial goals.

The role of Experience Designer (XD) I is responsible for execution and craft delivery for an interdisciplinary product design team that delivers strategic and tactical solutions in support of Digital Consumer Banking and Payments. The role will partner with peers and stakeholders from across the organization to ensure roadmap projects are delivered with high standards on content and experience quality, execution and professionalism, delivering on‑time and on‑budget and contributing to our culture of creativity, accountability, discourse and measurable key results.

• Craft, optimize and deliver compelling human‑centered content to drive best‑in‑class digital experiences that engage users and enable them to complete tasks, working from a multidisciplinary, holistic perspective from concept to execution and implementation.
• Apply a broad range of content design capabilities to develop cohesive end‑to‑end product and digital experience narratives and solutions across platforms using best practices, existing patterns, heuristics, brand and content standards.
• Partner with a diverse set of project stakeholders and cross‑functional teams to quickly digest all requirements and align to user intent – including product management, business partners, legal and engineering. Build influence and partnerships with stakeholders outside of ongoing project work.
• Collaborate across the team with product design, design research, design operations and design technology to iterate and revise content solutions.
• Create content every step of the way, from early ideation to digital delivery, including content design deliverables for design systems and final copy for comprehensive specifications, prototypes and content management systems.
• Build reusable content models and systems, including frameworks for AI interactions, agent patterns and multimodal experiences, ensuring they scale reliably into production‑grade capabilities.
• Design and evolve digital content experiences across conversation interfaces, web, mobile web and native apps (iOS and Android).
• Demonstrate strong suite of content design specialties including…