Design; XD IV, Product Design - Design

Job Summary

Experience Design (XD) IV, Product Design. Lead multidisciplinary design initiatives for end‑to‑end digital experiences, shaping strategy, designing solutions, and driving delivery autonomously across multiple lines of business.

• Lead, design, optimize and deliver world‑class digital experiences from concept to execution and implementation.
• Apply a broad range of product‑design capabilities in user experience and visual design to craft complete vision and product solutions.
• Serve as a trusted advisor to leaders and partners with diverse stakeholders, cultivating networks to drive decisions and vision.
• Act as a craft and delivery expert on complex work while collaborating with designers, researchers, operations, technologists, and influencing cross‑functional teams.
• Autonomously lead multiple designers across the discovery and delivery workflow, providing oversight of information architectures, user flows, journey maps, wireframes, high‑fidelity designs, specifications, redlines, and prototypes.
• Drive advanced analysis, synthesize insights, bring decisive leadership amid ambiguity, and guide designs with clarity.
• Lead, conceptualize, and design multi‑modal interactions and digital experiences across conversation interfaces, web, mobile web, and native apps (iOS and Android).
• Demonstrate expertise in information architecture, cross‑product navigation, conversation design, and WCAG accessibility standards.
• Advocate for user research and translate insights into product direction and enhanced customer journeys.
• Evaluate and benchmark existing product and service experiences, applying design expertise, heuristics, competitive insights, and new frameworks.
• Organize design critiques, formally mentor designers, and manage complex programs to deliver high‑quality outcomes.
• Lead decisively through ambiguity and cultivate strong relationships with stakeholders.
• Manage multiple complex programs, balancing time and expectations across the organization.
• Drive evolution of standards, reflect design system patterns, champion best practices, and set vision for innovative digital, technology, and AI experiences.
• Model excellent visual communication and storytelling skills, challenge status‑quo, present independently, and navigate questions with thought leadership.

• 10+ years of industry design experience demonstrating multidisciplinary product design, with a portfolio showcasing proven expertise.
• Leadership experience designing, optimizing, and delivering complex systems and AI‑enabled platforms at enterprise scale.
• Track record of successfully executing large customer‑facing digital experiences across multiple channels and platforms.
• Expertise in user‑centered design principles, Lean UX, Design Sprints, and Agile ideation processes.
• Strong ability to anticipate questions, facilitate discussions, and shift across portfolios and programs.
• Proficiency with design systems, brand guidelines, and data‑driven design decisions.
• Experience leveraging AI agents or assistants in production environments.
• Expert level proficiency with Figma, Lovable, Copilot, Git Hub, and Claude Code.
• Success in influencing executives, cross‑functional teams, and senior stakeholders to drive decisions and launch complex digital products.
• Leadership in problem‑solving with a strong work ethic, reliability, and a focus on results.
• Track record of maximizing impact and inspiring others to perform at their best.
• Continuous learner with a strong interest in new design and technology skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to adapt swiftly and positively to change, embodying curiosity, resilience, and flexibility.

• Financial or similar industry experience preferred.
• Bachelor’s degree with corresponding product design experience.
• Knowledge of collaboration and production tools such as MCP, JIRA, and Confluence.

• User Experience Design
• Critical Thinking
• Adaptability
• Stakeholder Management
• Presentation Skills
• Product Design and Development
• Research
• Collaboration
• Decision Making
• Project Management
• Usability Testing
• Process Management
• Agile Practices
• Problem Solving
• Written Communications

Bachelor’s degree in a related field or equivalent work experience.

40 hours per week, 1st shift (United States of America).

Salary range: $ - $ annualized. Eligible for annual discretionary plan.

Benefits:
Industry‑leading benefits, paid time off, resources, and support to make a genuine impact.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.