Senior Product Designer, Conversational Platforms

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.

We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

Remitly is looking for a Principal Product Designer to be a foundational partner on a zero to one team that’s building next-generation experiences across agentic AI platforms, messaging apps, and voice/chat interfaces, meeting our customers wherever they are.

As the Principal Product Designer in this space, you’ll collaborate closely with a content partner, product managers, engineers, and researchers to define, design, and launch elegant, scalable, and human-centered conversational experiences. These initiatives will extend our features to conversational platforms like LLMs, Whats App, and other emerging channels, unlocking new, seamless ways for customers to get help and complete tasks beyond our core app.

You’ll be a great fit if you’re motivated to create new products, systems, or experiences from scratch where there is no precedence, have strong interaction and systems thinking skills, and want to help shape how AI and conversation-driven technology can create radically better outcomes for customers. You bring a high bar for craft, a collaborative mindset, and a thoughtful sense for customer needs, especially when designing in frontier contexts.

You will report to the GM of Conversational AI Platform.

• Partner with content to design conversational experiences across multiple platforms, including agentic surfaces, messaging apps, and virtual assistants.
• Lead the design of complex customer‑centric conversational flows, ensuring seamless user experiences across multiple surfaces.
• Collaborate with product management, engineering, and research, to define product requirements and design solutions.
• Bring clarity to ambiguity, shaping early‑stage opportunity areas into coherent experience strategies and MVPs.
• Help evolve our shared conversational platform and design system by developing standards, guidelines, and best practices that ensure consistency and scalability across channels.

• 10+ years of experience in product design, with at least part of that experience focused on conversational interfaces.
• A strong portfolio of cohesive, intuitive, and inclusive experiences that demonstrate meaningful customer and business impact on projects you've led from concept to go‑to‑market strategies, especially in early‑stage 0 to 1 environments, that showcases expertise in designing conversational interfaces.
• A proven track record of engaging partners with confidence and clarity, explaining design rationale, influencing decisions, and building alignment through strong collaboration and storytelling.
• Experience working with and contributing to design systems, while designing accessible, inclusive products grounded in current usability and accessibility standards.
• Advanced skills in designing and prototyping complex workflows with Figma.

Compensation Details. The starting base salary range for this position is typically $168,000 - $210,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

• Flexible paid time off
• Health, dental, and vision + 401k plan with…