Sr. Product Designer, Robotics

Overview

Amazon Robotics is seeking a Senior Product Designer to lead the design of experiences that span the digital and physical worlds, from screen-based diagnostic tools for technicians to physical touchpoints, labels, and spatial workflows on the fulfillment center floor. You will define what "Exceptional UX" means in an environment where users are often hands-on and downtime costs throughput. This role involves designing the full interaction arc: how a technician receives an alert, locates the problem, accesses the right information, performs the repair, and confirms resolution.

• Design across the digital-physical spectrum including screen-based diagnostic tools, hardware interface panels, and spatial way finding.
• Define interaction models for complex, data-rich interfaces optimized for gloved hands.
• Design for the senses by considering visual, auditory, and haptic feedback in environments where a screen may not be the primary channel.
• Create scalable mechanisms and reusable design patterns that multiply team impact across multiple robotics programs.
• Map end-to-end service journeys that account for body posture, environment, tool-in-hand constraints, and transitions between digital interfaces and physical tasks.
• Lead UX research efforts with product partners in the field through contextual inquiry on the warehouse floor, shadowing technicians during repairs, and observing how the physical environment shapes interaction with digital tools.
• Partner cross-functionally with hardware engineering, software engineering, product management, industrial design, and operations to ensure physical and digital touchpoints are coherent.
• Mentor junior designers and elevate UX maturity across the organization.
• Advocate for the end user by bringing field-grounded insights into roadmap and prioritization discussions.
• Synthesize quantitative operational data with qualitative field insights to inform design priorities and trade-offs.
• Produce written and visual artifacts that influence product roadmaps and senior leadership decisions.

As a Senior Product Designer on the Amazon Robotics team, you’ll shape how people interact with advanced robotic systems across Amazon’s fulfillment network. Your focus is designing the interfaces and workflows technicians use to diagnose and maintain robots, creating a seamless connection between what’s on screen and what’s happening on the floor.

You’ll conduct field research, create prototypes, design compelling experiences, and collaborate closely with software engineers, product managers, industrial designers, and human factors engineers. This is a role for someone who thinks in systems and first principles, not just screens.

Amazon offers a comprehensive benefits package that supports employees and eligible family members. Benefits can vary by location, hours worked, length of employment, and job status (e.g., seasonal or temporary).

The benefits generally applicable to regular, full-time employees include:

• 7+ years of design experience
• Available online portfolio
• Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
• Experience building complex software systems delivered to customers
• Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production
• Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or development experience within the last 3 years
• Bachelor’s degree in Design, HCI, Interaction or UX Design, Industrial Design, or related field (or equivalent experience)
• Comfort navigating ambiguity and defining UX strategy in innovation problem spaces
• Strong portfolio demonstrating design across both digital interfaces and physical/environmental touchpoints, or a clear understanding of how digital products exist within physical contexts
• Proficiency in…