UX Designer

Seattle, WA (Hourly W2; Hybrid)

Applicants must live in Washington state and be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. The employer may not have resources available to support STEM OPT training requirements. No C2C - Pivotal does not accept unsolicited applications or resumes from third-party recruiters/agencies.

We are seeking an experienced UX Designer to serve as a User Experience Design Consultant supporting a long-term care services program. This role focuses on improving digital and service experiences for clients, caregivers, and stakeholders through human-centered design, customer experience strategy, and data-informed decision-making. The consultant will work closely with cross-functional teams to design accessible, compliant, and user-friendly solutions within a highly regulated environment.

• Lead user experience (UX) planning and design efforts across digital and service touchpoints.
• Apply human-centered design principles to understand user needs, behaviors, and pain points.
• Conduct user research, usability testing, and customer journey mapping to inform design decisions.
• Translate complex requirements, including regulatory and policy constraints, into intuitive user experiences.
• Collaborate with program staff, product managers, developers, and stakeholders to deliver effective solutions.
• Ensure designs meet accessibility standards (WCAG) and comply with legal, privacy, and policy requirements.
• Support digital transformation initiatives and continuous improvement of customer experience (CX).
• Develop wireframes, prototypes, and design documentation to communicate concepts clearly.

• Demonstrated at least three (3) years of experience within the last five (5) years providing user experience (UX) planning and design, human-centered design, customer experience (CX), or digital experience consulting services.
• Demonstrated successful completion of at least two (2) major projects within the last five (5) years involving user experience, customer experience, digital transformation, or customer journey analysis in healthcare, long-term care, health and human services, social services, insurance, or a related regulated service sector.
• Demonstrated experience working within government, healthcare, insurance, or other highly regulated industries where statutory, policy, legal, privacy, accessibility, or operational requirements materially influenced project delivery.

• Experience designing for long-term care services, Medicaid programs, or aging and disability populations.
• Familiarity with accessibility standards such as WCAG 2.1+ and inclusive design practices.
• Strong understanding of compliance considerations including HIPAA or similar data privacy regulations.
• Experience working with cross-functional agile teams.
• Proficiency in UX tools such as Figma, Sketch, Adobe XD, or similar.

The pay range for this position in Washington is $50-$65/hr w2 plus benefits; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience.

Pivotal Consulting is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status.

Pivotal Consulting offers a comprehensive benefit package, including medical, dental, and vision insurance, and 401k.