Lead Content Designer

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

The Salesforce Customer Digital Experience (CDX) team is on a mission to create products that are easy to use and set a high standard for user experience  content design team works collaboratively and iteratively with design, engineering, research, and product partners to bring these experiences to life. As a Lead Content Designer, you shape experiences at scale, influence product direction, and help define the future of content design at Salesforce.

• You lead information architecture strategy, ensuring the narrative flow and structure of complex product experiences is logical, intuitive, and scalable.
• You use simple language to reduce product complexity - writing the words, deciding where they go, and establishing standards and reusable patterns that raise the quality of in-app communication across teams.
• You partner with research and design early in the product development cycle to frame problems, define content vision, and align cross-functional leaders around clear, customer-centered outcomes.
• You regularly present to senior leadership to drive alignment, clarity, and executive buy-in, and mentor junior content designers to elevate craft and strategic thinking across the team.

• You have 8+ years of experience managing complex content projects as a content designer or in an allied role.
• You have 4+ years of experience developing and implementing design-centric content strategy.
• You write clearly and precisely across content types including user interface text, onboarding, and online help. You have an online portfolio that demonstrates your content design work.
• You are a strong collaborator who partners with stakeholders and subject matter experts to identify key customer scenarios, prioritize content, and validate outcomes.

• You have experience leading cross-cloud or multi-product initiatives to deliver cohesive, end-to-end customer experiences.
• You have defined and evolved content standards, governance models, or scalable content systems across teams.
• You have experience writing for engineering or technical audiences.
• Portfolio is required with your application.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. ... (the EEO statement continues as provided, without any formatting tags).

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at  Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.