Lead Product Designer AQ

Aquent is partnering with a pioneering organization dedicated to empowering individuals and businesses through innovative digital solutions. This company is at the forefront of leveraging cutting-edge technology to enhance user experiences and streamline complex processes, making a tangible difference in people’s lives by connecting them with essential services. They are committed to continuous evolution, always looking to the future of product design and the transformative power of emerging tools.

• Own end-to-end product design for provider work streams, from discovery and journey mapping through prototypes and production-ready design. This includes provider-facing solutions, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that help providers serve users more effectively.
• Translate complex marketplace, partner, and operational challenges into intuitive workflows for both internal and external users.
• Partner with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to define problem framing, establish success criteria, evaluate tradeoffs, and scope releases.
• Design for trust, clarity, speed, and usability in workflows where users require accurate information and confident next steps.
• Use research, analytics, provider conversations, partner feedback, frontline team input, product data, and business context to inform and guide design decisions.
• Identify high-leverage opportunities where improved provider workflows can enhance customer outcomes and business performance.
• Clearly communicate design rationale to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders.
• Help teams understand not only what should ship, but why it matters.
• Apply and extend shared patterns so product surfaces feel coherent across domains.
• Distinguish provider-specific design needs from reusable system patterns.
• Contribute to shared foundations, including interaction patterns, information architecture, accessibility, UX writing, and craft standards.
• Mentor and raise the bar for other designers through critique, pattern quality, and strong product storytelling, without requiring people-management responsibility.
• Bring a builder's mindset to design: use lightweight prototypes, AI-assisted workflows, and scrappy experiments to make ideas tangible earlier.
• Experiment with AI tools to explore product directions, prototype workflows, synthesize inputs, pressure-test assumptions, and improve the speed and quality of design work.
• Help the team understand where AI meaningfully improves the experience, and where human judgment, trust, and clarity matter more. Share what you are learning with design and stakeholders so the team gets better together.

You are a high-agency builder: someone who moves toward ambiguity, takes ownership without waiting for perfect direction, and uses design, data, and AI-native tools to make the team move faster and raise the quality of the work. You care about users, business outcomes, product quality, and team momentum. You have strong design judgment, but you are not precious about process. You know when to prototype, when to simplify, when to push for a better system pattern, and when to help the team make a pragmatic decision.

You are curious about emerging AI-native tools and have probably tried some of them before they were fully ready. You understand that these tools can accelerate exploration, synthesis, prototyping, and production, but that they also introduce limitations, quality risks, trust concerns, and new responsibilities for designers. You bring strong interaction design, information architecture, systems thinking, and product judgment to complicated domains.

You can work across provider-facing workflows, partner tools, marketing and lifecycle touchpoints, and internal systems that support the provider experience without losing sight of the broader marketplace journey.

• 7+ years of product design experience on complex web, SaaS, marketplace, CRM, internal-tool, partner-portal, or operations-facing products.
• Strong portfolio…