Manager, Training

About the Role

Pitch Book’s Manager, Training leads the facilitation and delivery of high‑impact learning experiences for Pitch Book’s Sales and Customer Success teams. This role is responsible for managing a team of facilitators, ensuring delivery excellence across onboarding and ongoing enablement, and personally facilitating and co-facilitating alongside the team, conducting training in both in‑person and virtual formats. The ideal candidate is a strong people leader and master facilitator who brings operational discipline to training delivery while creating engaging, adult‑learning‑centered experiences that support on‑the‑job performance.

• Partner with PB Learning leadership and business stakeholders to lead training initiatives for new hires and the ramping and upskilling of our Commercial teams
• Manage, coach, and develop a team of Sales & Customer Success facilitators, fostering high standards for facilitation quality and learner engagement
• Own facilitator capacity planning and coverage decisions, proactively balancing training demand, facilitator readiness, and learner experience across regions and programs
• Personally facilitate approximately 50% of assigned training, including onboarding, ramping, and upskilling in both virtual and in‑person formats
• Partner with program managers to develop and maintain a training calendar, ensuring timely delivery of programs for new hires, upskilling, and ongoing development
• Partner with HR Operations to manage training delivery operations, including maintaining the facilitation roster, and assignment of facilitators to sessions
• Work cross-functionally with Sales Enablement and Revenue Operations on shared training initiatives to ensure Sales and Customer Success professionals are well equipped to do their jobs
• Provide input and facilitation expertise as a contributor to development of Sales and Customer Success training materials geared for adult learning and effective group facilitation
• Ensure facilitator readiness through session preparation, observation, feedback, and ongoing coaching to increase individual and team performance
• Establish and track facilitation excellence KPIs and monitor delivery consistency and learner experience across facilitators, geographies, and modalities
• Collaborate with content owners and program partners to ensure facilitators are prepared to deliver up‑to‑date, accurate learning experiences
• Travel to Pitch Book offices as needed to facilitate training sessions, observe facilitation, and support facilitator development
• Work on supplemental training initiatives as driven by business or market imperatives
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

• A Bachelor’s degree in curriculum development, business, psychology, communications or related field
• 5+ years of combined work experience in Learning and Development, preferably in the Sales and/or Customer Success, and Sales Enablement domains
• 2+ year experience managing or leading training teams
• Strong facilitation skills with the ability to engage diverse learner audiences in virtual and in‑person settings and experience with adult learning techniques
• Operational experience coordinating training schedules, calendars, and delivery logistics
• A demonstrated drive for results and an ownership mentality
• Strong execution skills for multi‑functional and cross‑organizational assignments and able to thrive in a constantly changing environment
• Experience engaging with people across a variety of levels with diverse backgrounds
• Proficiency with the Microsoft Office suite including in‑depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Physical Health

• Additional medical wellness incentives
• STD, LTD, AD&D, and life insurance

Emotional Health

• Paid sabbatical program after four years
• Paid family and paternity leave
• Annual educational stipend
• Ability to…