Program Specialist - Continuin

North Seattle College is looking to hire a Program Specialist for our Continuing Education Department.

Full salary range for this position is $61,512 - $80,820 (DOE)

Application and required materials must be submitted no later than the first review date. Opportunity is open until filled; first review of materials will begin July 1, 2026
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This position performs complex, independent program coordination and administration in Continuing Education. The role requires analysis, judgment, collaboration, and leadership of a large (3,600 registrations annually) program, while working under general direction of the Director of Continuing Education.

This position is typically scheduled to work Monday through Friday, 8am-5pm at the North Seattle College campus. The schedule may vary depending on department needs. May be required to work evenings and weekends as needed to support department needs.

• Great Medical, Dental, and Retirement plans
• Paid Sick and Vacation Leave
• Tuition Waivers
• PEBB Wellness Plan
• Washington State Employee Assistance Programs (EAP)

• Coordinate the development, revision, and ongoing evaluation of Continuing Education courses to ensure instructional quality and relevance.
• Develop and manage course creation and update plans for new and existing offerings.
• Identify, recruit, and coordinate with qualified subject matter experts and instructors for course development.
• Review and evaluate courses to ensure consistency with program standards and community needs.

• Develop, implement, manage, and evaluate the quarterly Continuing Education class schedule in collaboration with the Director and approximately 100 instructors.
• Set up and maintain class schedules and sections in college databases, ensuring accuracy for web and print publication and student registration.
• Monitor enrollment trends and instructor availability; recommend class additions, cancellations, or instructor replacements based on data analysis.
• Coordinate textbook and supply information with instructors.
• Independently resolve operational issues involving classes, instructors, facilities, and students, escalating issues as appropriate.

• Assist the Director in recruiting, interviewing, onboarding, and processing instructors for Continuing Education classes.
• Prepare and distribute instructor teaching agreements and communicate schedule or program changes.
• Coordinate and participate in instructor meetings and provide ongoing administrative support and guidance.
• Collaborate with college departments and community partners to support shared programming, site development, and instructional space planning.
• Assist with identifying and developing Continuing Education instruction sites throughout campus and the community.
• Coordinate room setup, equipment, and A/V support with IT Rental staff.
• Manage and track classroom key requests with the Lock Shop.

• Provide administrative and technical support via phone, email, and face‑to‑face communication.
• Maintain working expertise in computer‑based course management systems, registration processes, instructor data, and student records.
• Serve as backup support for Customer Service functions as needed.

This description is not intended to cover every aspect of this job, we are a team that works together to meet the needs of those we serve, and every member of the team is expected to contribute, even beyond the specific responsibilities listed in this posting.

(Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience)

• Associate’s degree AND two years of full‑time work experience directly related to the duties and responsibilities above; OR four years of full‑time work experience managing/supporting continuing education programs.
• Demonstrated superior knowledge of and experience with course development and implementation.
• Evidence of strong interpersonal and conflict resolution skills and ability to communicate effectively, both written and verbal; proven excellent customer service skills over…