Counselor, One Stop SERVICES

Counselor, One Stop Services

FLSA Status: Nonexempt

Months Per Year: 12

Hours Per Week: 37.5

Employment Status: Full-Time

Work Model: On-site

Reporting to the Assistant Director of Student Contact and Communication, this position is the primary contact for students, prospective students, and family members regarding both Financial Aid and Student Account related questions. This position provides customer services and counseling for both financial aid and student account related activities and contact may take place over phone, in-person, via email or virtual video appointments.

• Financial Aid (45%):
  Assist students and families with questions regarding applying for financial aid. Explain the Free Application for Federal Student Aid (FAFSA), including eligibility and filing issues, and assist with its completion as necessary. Answer questions about financial aid packages and the timing of awards. Provide information on types of loans (federal, state, and private) and assist students with the complex process associated with loans.
  
  Explain the financial aid verification process and assist students and families with documents required to satisfy verification. Explain satisfactory academic progress, requirements, and the eligibility appeal process. Assist students with Financial Aid special circumstance appeals and how financial aid decisions are made. Explain student’s rights for financial aid and the student’s responsibility in the Financial Aid process. Explain all financial aid questions that can be answered in a 5–7-minute timeframe that are not confidential in nature.
  
  Provide information about scholarships and grants for all student body populations, i.e., undergraduate, and graduate students and how to maintain eligibility. Provide information on federal and state grant qualifications.
• Student Account Management (45%):
  Provide information and assist with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance and late fees), 1098-T, paid receipts and holds. Provide counseling to students, prospective students, and family members about educational finance options.
• Online Services (10%):
  Assist students, prospective students and families with various online services including:
  MySeattle
  
  U, FAFSA and the student aid.gov website for federal loan information.

• Bachelor's degree plus a minimum of two years of experience working in a Financial Aid/Student Account office, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Demonstrated commitment to strong customer services and the ability to resolve wide-ranging complex problems through creative reasoning and logic to accurately determine the cause and the resolution to the problems in an effective, innovative and timely manner.
• Applicant must possess the skills to counsel individuals and families in financial aid and student accounts matters and work both independently and cooperatively with other staff members and other departments.
• Desktop PC, ERP system and Microsoft Office Suite experience are required.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, orally and by preparation of reports and other materials.
• Preferred:
• Two or more years working in a Financial Aid/Student Accounts Office.
• Prior experience using the Ellucian Colleague ERP.
• Bilingual (Spanish preferred).

Salary Range: $46,000 - $47,000

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%.

You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.

All employment offers are contingent upon the successful completion of a background check.