Admissions and Enrollment Specialist

Admissions and Enrollment Specialist (Program Specialist
3)

South Seattle College is looking to hire an Admissions and Enrollment Specialist (Program Specialist
3) for our Enrollment Services Department.

Full salary range for this position is $61,512.00 - $78,864.00 annually. Initial salary placement typically between $68,016.00 - $71,388.00 (Steps E‑G).

Application and required materials must be submitted no later than the first review date. Opportunity is open until filled. First review of materials will begin June 15, 2026.

Are you passionate about student success? Have you contributed to systems and processes resulting in the success of student enrollment and retention? If these questions resonate with you, then we invite you to consider joining our team, an equity‑focused open‑access college dedicated to helping all students achieve their academic and professional goals. Under the supervision of the Associate Director of Enrollment Services, the Program Specialist III position supports the work of the Admissions and Registration team.

This position is responsible for accurate data entry as it relates to student and academic records and involves overseeing and managing the functions of application processing, class registration, records maintenance, system coding, and enrollment services. The role collaborates with on‑campus and district partners to support prospective and current students in navigating admissions and registration processes for successful enrollment.

This position is typically scheduled to work Monday through Friday, in alignment with the operational hours of Student Services Division. The schedule may vary depending on program needs and may require evenings and weekends as needed. Hybrid schedule possible.

• Lead and manage quarterly drop for nonpayment process, including communication with students, Student Services departments, faculty, and funding sources.
• Manage quarterly waitlist and troubleshoot waitlist enrollment issues.
• Manage and process National Student Clearinghouse enrollment reports and verifications in a timely manner. Communicate with National Student Clearinghouse representatives.
• Manage and correct Quality Assurance Reports (QARs). Communicate, train, and resolve issues with faculty and instructional Deans regarding grade rosters.
• Oversee admissions processes for the Admissions & Registration team and specialized programs such as Justice Involved Students, Home and Family Life, CTE Dual Credit, Basic & Transitional Studies.
• Oversee batch registration processes and People Pages registration requests.
• Oversee and manage the residency reclassification process and timely communication with students.
• Act as liaison for student and program contact, admissions processing, registration, and troubleshooting enrollment issues for one or more distinct programs and/or student cohorts (Health Link, Running Start, etc.).
• Independently troubleshoot questions, concerns, and complaints within college policies and procedures while collaborating with leadership and college personnel as needed.
• Create and maintain reports with computer software technology and/or Student Management System (ctcLink) to maintain effective and productive daily operations.
• Evaluate programming, assess, and respond to evolving needs; provide data and assessment reports and summaries (monthly and annual).
• Set up Student Management System (ctcLink) data jobs and system configuration as needed.
• Effectively prioritize responsibilities based on deadlines and needs.
• Perform special projects and related duties as assigned.
• Provide exceptional customer service via email, phone, video calls, and in‑person for students, staff, and faculty inquiries.
• Support Admissions and Registration customer services operations and drop‑in support for students.
• Advise students, staff, faculty, and the public on registration, records, and admissions processes.
• Respond to student, internal, and external requests for educational records while meeting Federal student confidentiality laws.
• Utilize computer software and technology including Student Management System (ctcLink), online application systems,…