ERC Education Architect

ERC Education Architect Job Description

UW Medicine's Enterprise Revenue Cycle (ERC) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's).

ERC is responsible for the ongoing support and maintenance of the infrastructure and education which support all of these institutions, along with the implementation of new services and education that are used to support and further the UW Medicine mission.

• 100% FTE
• Day Shift
• NEED TO BE ABLE TO BE ONSITE FOR TRAINING/AS BUSINESS NEEDS DICTATE.

• Design, develop, implement, and evaluate enterprise revenue cycle training programs, including learning objectives, curricula, assessments, job aids, instructor guides, and learner materials
• Translate complex revenue cycle workflows into clear, engaging, and performance-based learning solutions for new hire, refresher, and ongoing education
• Apply adult learning principles, instructional design methodologies, and change management practices to create effective blended learning experiences
• Partner with operational leaders, analysts, subject matter experts, and stakeholders to identify training needs, close performance gaps, and ensure curriculum aligns with business objectives
• Conduct curriculum reviews, audits, usability testing, and training evaluations to measure effectiveness and drive continuous improvement
• Lead medium-sized education development projects, managing scope, timelines, deliverables, and stakeholder communications
• Serve as an instructional design subject matter expert, mentoring team members and promoting best practices in curriculum development
• Analyze learner performance data and training outcomes to recommend education strategies and improve operational results
• Deliver instructor-led, virtual, and occasional in-person revenue cycle and Epic training programs.
• Facilitate learning for diverse audiences, ensuring comprehension of complex systems, workflows, and operational processes
• Monitor learner progress and proficiency, provide coaching and feedback, and recommend additional training when needed
• Support ongoing end-user education by responding to questions, troubleshooting learning issues, and partnering with operational leaders to reinforce training adoption
• Support recruitment, onboarding, and mentoring of new team members
• Contribute to team process improvements, knowledge sharing, and professional development initiatives
• Maintain expertise in Epic Revenue Cycle applications, workflows, and industry best practices through ongoing education and certification requirements
• Participate in special projects and provide cross-functional support as needed

• Bachelor's degree in Healthcare, Education, Instructional Design, Technical Writing, English, or related
• 4+ years of experience in healthcare instructional design, clinical education, patient access, or patient financial services
• 4+ years of experience designing and developing training curricula that integrate technology, workflows, and adult learning principles in a complex healthcare environment
• 1+ year of experience delivering training across multiple learning modalities (instructor-led, virtual, eLearning, etc.)
• 1+ year of experience leading or coordinating projects in cross-functional healthcare environments.
• Current Epic Revenue Cycle proficiency or ability to obtain within six months of hire.
• Experience developing multimedia and eLearning content using tools such as Captivate, Amplifire, or similar authoring platforms
• Advanced knowledge of Epic Revenue Cycle workflows and EHR training in inpatient, ambulatory, or acute care settings
• Strong communication, facilitation, project…