Senior Counseling Services Coordinator

Counseling Services Coordinator

The College of Arts & Sciences has an outstanding opportunity for a Counseling Services Coordinator to join their team. Reporting to Senior Director of Academic Services, the Senior Counseling Services Coordinator provides academic counseling to graduate students and oversees graduate admissions processes for multiple academic units within the College of Arts & Sciences. This position supports the full lifecycle of graduate education, from prospective student outreach through degree completion and serves as a primary resource for students, faculty, and staff on graduate program policies, procedures, and academic requirements.

In addition to directing student and program support, this role draws on deep operational and policy expertise to develop onboarding for new graduate services staff, deliver training for the College's graduate advising community, and contribute to professional development efforts that strengthen the graduate services team as a whole. The Counseling Services Coordinator requires strong communication skills, sound judgment, and the ability to interpret and explain complex academic policies.

They ensure compliance with Graduate School, College, and University policies; manage sensitive academic processes; and contribute to a supportive, inclusive, and student-centered environment.

This role is based on the Seattle campus and may be eligible for a hybrid schedule.

Graduate Advising & Student Services (40%)

• Serve as a primary point of contact in-person for questions about program requirements, degree milestones, registration, and University procedures.
• Help students understand degree requirements and how to track their own progress using MyGrad Program, degree audits, and departmental checklists.
• Apply expert knowledge of program pathways, policies, and degree requirements to advise students on complex academic situations; consult with faculty and GPCs on ambiguous policy questions and non-routine student circumstances
• Assist students in navigating administrative processes such as petitions, leaves, reinstatement, exam scheduling, and graduation applications.
• Offer general support to students experiencing academic or administrative challenges and connect them with appropriate campus resources (e.g., Graduate School, DRS, ISS, Counseling Center).
• Provide basic CPT/OPT guidance and refer complex cases to International Student Services (ISS).
• Assist in coordinating new student orientations and ensure students have access to departmental resources and systems.
• Maintain and update advising materials, handbooks, and online resource pages.
• Maintain confidentiality of student records; ensure FERPA compliance and educate faculty/staff on FERPA as needed.
• Monitor student progress for administrative purposes (e.g., registration, milestone completion) and work with faculty/GPCs when issues require academic review.
• Maintain accurate advising notes and student records in accordance with University retention policies.

Graduate Admissions & Recruitment (20%)

• Respond to inquiries from prospective students and provide information about program prerequisites, application requirements, and degree pathways.
• Manage admissions workflows, including application tracking, file preparation, and communication with applicants.
• Coordinate faculty review committee processes and ensure timely routing of materials.
• Prepare and send admission, alternate, and deny letters.
• Support recruitment and admissions activities such as information sessions, campus visits, auditions or other required admissions materials, and virtual events.
• Participate and coordinate unit-wide recruitment and outreach activities that support both undergraduate and graduate enrollment pipelines.
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