Lead Learning Designer

The Wikimedia Foundation is seeking a Lead Learning Experience Designer to create innovative, engaging, and accessible learning experiences that strengthen the capacity of volunteers and communities across the Wikimedia movement. You'll help contributors develop the confidence, skills, and knowledge they need to participate effectively, navigate Wikimedia's communities and practices, and grow as contributors.

In this role, you'll partner with Foundation teams, affiliates, researchers, subject matter experts, and volunteers to understand learner needs, identify barriers to participation, and develop learning experiences that support contributors at different stages of their journey.

This role goes beyond traditional instructional design. You'll think like a learning product designer, finding the right approach for each challenge, whether that means creating an online course on Wikimedia's learning management system (LMS), Wiki Learn, producing multimedia content, experimenting with emerging technologies, or embedding learning into existing experiences and workflows.

• Design and develop innovative digital learning experiences, capacity-strengthening resources, and performance support solutions for contributors across the Wikimedia movement.
• Partner with product teams, community groups, researchers, and subject matter experts to identify learning needs, contributor challenges, and opportunities to strengthen participation.
• Determine the right learning approach for each opportunity, whether that be a self-paced course, video, interactive experience, AI-enabled support, workshop, or embedded guidance.
• Develop learning experiences that support contributors in understanding new tools, workflows, policies, governance processes, and community practices.
• Rapidly prototype, test and iterate on learning experiences, using modern authoring tools, multimedia, and AI tools.
• Apply learning science, user-centered design, and learning experience design methodologies.
• Evaluate learning effectiveness using learner feedback, participation data, and other insights.
• Contribute to the ongoing evolution of the Foundation's learning strategy.

• Experience designing and developing digital learning experiences for diverse, global audiences.
• Demonstrated experience creating engaging e-learning, instructor-led, virtual, or blended learning solutions.
• Experience using a learning management system (LMS) to develop, organize, and publish learning content.
• Demonstrated ability to diagnose capability gaps, identify the right interventions, and rapidly design, build and improve learning experiences.
• Excellent written communication and content development skills.
• Experience collaborating with cross-functional stakeholders and subject matter experts.
• Commitment to accessibility, inclusive design, and culturally responsive learning practices.

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Headquartered in San Francisco, California, USA. The Wikimedia Foundation is a remote-first organization with staff members including contractors based in 40+ countries.

The anticipated annual pay range of this position for applicants based within the United States is US $117,437 to US $177,624.