Field Service Engineer - Seattle WA area

Job Description Summary

Roles and Responsibilities:

The Field Engineer I performs on‑time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

• Complete on‑time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Communicate with customers to ensure resolution and proper follow‑up, leading to customer satisfaction.
• Partner with the customer and recommend value‑added services that improve business efficiency.
• Maintain customer service logs and internal service records, order repair parts, and manage cycle times.
• Utilize the GEHC escalation process and work with region and national support to define and implement corrective action plans to resolve customer issues promptly.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, building a perceived partnership in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; or equivalent military education; or participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; or High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with web applications as well as Microsoft suite of products.
• Must comply with GEHC’s standard background check, including a post‑offer drug test, and all relevant customer access policies and immunization requirements.

• Candidate must lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. Must reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity. Specific vision abilities required include color, close vision, distance vision, peripheral vision, and depth perception.
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours or work a rotating on‑call schedule, including weekends, for critical issues and coverage, as necessary.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
• Meet Health and Human Services, Environment Health and Safety, and other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance tasks.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world‑changing realities. Our salary and benefits are everything you’d expect from a global organization and include medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

For U.S. based positions only, the pay range for this position is $69,040.00–$ Annual, with possibilities for performance‑based incentive compensation.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Relocation Assistance Provided:
Yes