Mass Spectrometry Service Specialist

Mass Spectrometry Service Specialist

Shimadzu Scientific Instruments is seeking a Mass Spectrometry Service Specialist to join our team and play a key role in the installation, maintenance and repair of our Mass Spectrometry and related products. This position offers the opportunity to work hands-on with advanced scientific instruments while also providing technical training and support to field personnel and customers. Ideal candidates will have a strong technical aptitude, problem-solving skills and a passion for delivering top-tier service.

If you are looking for a dynamic role where you can apply your expertise, grow professionally and contribute to scientific innovation, we invite you to apply and become part of our team!

Job functions include, but are not limited to:

• Perform repair, maintenance, and installation of instruments at customer sites.
• Provide technical training to customers and internal teams.
• Accurately document repairs, failures, and maintenance procedures, making recommendations for product improvements.
• Develop and implement preventative maintenance procedures.
• Manage repair parts inventory in accordance with company guidelines.
• Provide remote technical support via phone and email to assist customers and field personnel.
• Assist with the repair of instruments returned to the Corporate Service Center.
• Collaborate with senior service personnel for continuous technical development.
• Travel as required to support customers and internal teams.
• Submit accurate and timely reports and documentation.

Education and qualifications:

• Associate's degree in Electrical Engineering, Technology, or a related field required;
  Bachelors preferred.
• At least three years of hands-on experience in Mass Spectrometry instrument repair, field service, or a similar technical role.
• Strong troubleshooting and repair skills with electronic instruments, particularly in Mass Spectrometry systems.
• Technical proficiency in diagnostics, maintenance, and installations, with a problem-solving mindset and attention to detail.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly and professionally.
• Willingness to travel to customer sites to provide expert service, installations, and training.

Compensation & benefits:

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

The starting salary range for this role is $93,000 to $96,500 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.

This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please .