Field Installation, Third-Party Manager

Field Installation, Third-Party Manager for Culligan by Waterco, plays a critical role in overseeing and optimizing our national technical support operations. This hands-on role involves managing phone and video support for installation and technical needs, coordinating our refurbishment and inventory programs, and leading internal and third-party technician training initiatives. You will be pivotal in supporting our service revenue goals, ensuring efficient inventory management, and addressing warranty and service issues.

Specific Job Function:

Training & Internal Development

• Design, implement, and deliver comprehensive service training and onboarding, both virtual and onsite, for Culligan by Waterco.
• Serve as a subject matter expert (SME) for internal departments, helping shape training content for continued organizational growth.
• Assist in the development of customer service capabilities to help our team align on service training standards for all Culligan by Waterco products.

Third‑Party Service Vendor Management

• Identify, qualify, and onboard third‑party service providers across residential and commercial markets where Culligan by Waterco lacks full‑time staffing.
• Train partners to meet Culligan by Waterco Certified Partnership requirements, ensuring adherence to technical standards and service KPIs.
• Manage dispatching, routing, and workload distribution for all third‑party partners.
• Oversee parts distribution, inventory needs, and ensure accurate Salesforce work‑order completion and documentation.
• Manage payment processing and PPW accuracy for all third‑party service events.
• Maintain ongoing vendor performance reviews, KPI tracking, and corrective action when necessary.
• Partner with the National Technical Support Manager for advanced troubleshooting support for third‑party affiliates.

Operational & Strategic Impact

• Ensure consistency in training programs, policies, and field execution across all Culligan by Waterco service channels.
• Act as the dedicated POC for all third‑party operations, reducing operational load on other service leadership roles.
• Support the continued scalability of Culligan by Waterco by managing end‑to‑end third‑party service operations—dispatch, inventory flow, parts supply, and billing.
• Contribute to the broader service organization strategy to align to high‑value commercial markets and efficient residential coverage via third‑party networks, as outlined by leadership.

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Organizational/Planning Team Player Analytical

Troubleshooting Initiative Adaptable

Integrity Detail-Oriented Decision Making

Qualifications:

• Associates degree or equivalent years of experience.
• 3 - 5 years’ experience in in the service industry. Drinking water treatment or dispensing related industry beneficial.
• Experience managing 3rd party relationships.
• Ability to travel 50%-75% within the state of WA.
• A regionally recognized appliance repair or trade certification such as;
  Institute of Appliance Service Technicians (ioAST) certification, and/or National Appliance Service Technician Certification (NASTeC), and/or a Diploma in Heating, Air Conditioning, and Refrigeration, and/or a certification in Electrical Construction and Maintenance is preferred;
• Quantifiable field service experience with excellent presentation, communication, customer relationship skills, and classroom instructor or trainer experience and skills.
• Exceptional planning and time management skills, training facilitator and the ability to work unsupervised.
• Ability to use Microsoft Office, Word, Excel and to learn other systems such as Salesforce CRM
• Demonstrated experience building and managing third-party networks or field service partners.

Target Salary Range: $ 95,/year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full‑time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k).