Field Service Technician II, Charging

About Rivian

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician II, Charging you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.

• Support the commissioning and maintenance of electric vehicle supply equipment
• Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
• Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement
• Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
• Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems
• Committed and flexible to travel both in and out of home-market service territory
• Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
• Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills
• Perform additional responsibilities as assigned
• Ability to properly document repairs completed and in process
• Additional plant support, including travel, may be required depending on business need

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

The salary range for this role is $26.62 to $30.47/hr for Michigan based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements.

Full-time employee coverage is effective on their first day of employment. Part-time…