Senior Manager, Knowledge Management & Documentation, ASE

Senior Manager, Knowledge Management & Documentation, ASE

Seattle, Washington, United States Software and Services

Apple converts innovative concepts into high-impact products through a rapid development cycle. We seek dedicated professionals to drive collective knowledge management achievements. This role requires the ability to architect robust, elegant solutions for documentation at scale—helping engineers find information that isn't outdated, wrong, or hidden. The successful candidate must possess expertise in content authoring, generation, categorization, maintenance, and retirement approaches across a large enterprise.

Our team specializes in building foundational documentation platforms that enable seamless knowledge discovery and contribution across various internal engineering teams. We are actively recruiting a highly qualified Knowledge Management Manager for the Apple Cloud Services Engineering team.

As Senior Manager of Knowledge Management & Documentation, you ll lead technical writers creating professional documentation for complex systems while driving strategic improvements to knowledge management across Apple Services Engineering. You will lead documentation and knowledge management for Apple Services Engineering. As well as manage a team of technical writers while solving how thousands of engineers discover accurate, current information at enterprise scale.

• manage technical writers producing internal and external documentation for engineering and product audiences
• Oversee documentation projects ensuring quality, accuracy, and timely delivery
• Define documentation standards and processes that scale across thousands of engineers
• Partner with engineering teams to understand needs and deliver solutions
• Build AI-powered documentation tools for generation, maintenance, and search—with appropriate human oversight
• Influence platform decisions across Apple Services Engineering, IS&T, and Software Engineering
• Solve documentation discoverability—ensure engineers find current information, not outdated or hidden content
• Establish lifecycle management processes for creation, maintenance, and retirement of content
• Champion accessible, accurate information to engineering leaders
• Your team s documentation directly impacts engineering productivity, onboarding success, and operational excellence across Apple Services Engineering.

• 8+ years in technical documentation or knowledge management
• 3+ years managing technical writing teams
• Experience with documentation at enterprise scale (10,000+ engineers)
• Strong technical background understanding complex software systems
• Proven ability to influence stakeholders across organizations
• Experience with docs-as-code workflows

• Experience at large technology companies managing documentation at scale
• Background in knowledge management systems or information architecture
• Track record applying AI/LLM technologies to documentation—generation, search, maintenance, quality improvement
• Experience engineering AI-powered solutions with human oversight
• Familiarity with documentation tooling: static site generators, Git, Markdown, API docs
• Success with platform migrations or system transformations
• Understanding of developer experience and documentation s impact on productivity
• Ability to build cross-functional partnerships and navigate complex organizations
• Can articulate documentation strategy and ROI to executives

At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $188,200 and $325,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple s Employee Stock Purchase Plan. You ll also receive benefits including:
Comprehensive medical and dental coverage, retirement benefits, a range of discounted…