Service Manager Seattle, WA

Division:
Trotter & Morton Facility Services, Seattle WA

Part of the Trotter & Morton Group of Companies, Trotter & Morton Facility Services provides 24/7 preventive and predictive mechanical system maintenance and repair to condominiums, commercial, and institutional buildings.

At Trotter & Morton, we know we're only as good as our employees. We are looking to hire a hard‑working and committed individual who will contribute to our team of experienced personnel by bringing a willingness to learn and an entrepreneurial spirit to every project.

We are currently looking for a full time Service Manager to join our team in Seattle. This role goes beyond traditional service management — in addition to overseeing day‑to‑day operations and supporting Technicians, the successful candidate will have the opportunity to manage project work. If you’re someone who thrives on both operational excellence and business development, this position offers the chance to take on projects and build lasting customer relationships.

It’s an ideal fit for a technically strong, customer‑focused leader with a desire to grow their career and drive results.

• Base Salary Range: $ - $ based on experience, with additional bonus incentives
• Generous monthly car allowance
• Company cellphone and laptop
• Medical Insurance
• 2 weeks accrued vacation
• 2 accrued personal days
• Sick time accruals (based on state law rates)
• Training and development

• Review all current agreements during renewal, including equipment lists, terms and conditions, and all other verbiage.
• Ensure the Dispatcher, Accounting, Service Coordinator and Technicians are aware of the agreement verbiage and receive adequate training to satisfy the agreement’s terms and conditions.
• Ensure the Technicians are trained to write detailed notes on all work orders.
• Ensure the Dispatcher is trained to review the detailed work order notes and ask Technicians for clarification when necessary.
• Recruit and hire HVAC Service Technicians and Admin support staff.
• Train Service Technicians develop their skill sets that will meet and exceed customer expectations.
• Track Service Technician’s certifications and special licensing.
• Develop and monitor service department budget and pricing to maintain planned gross profit goals.
• Provide annual review and feedback to the Service Technicians for performance, achievement and improvement using individual score cards.
• Conduct a scope of work meeting with the service team prior to starting work.
• Ensure all equipment, materials, and subcontracts are ordered and delivered prior to starting work.
• Ensure subcontractors are properly vetted and using proper insurance coverage.
• Determine field labour requirements for each project and submit any recommended changes.
• Ensure current processes are followed by all service staff and strict weekly and monthly timelines are met consistently and accurately.
• Address customer complaints within 24 hours.
• Maintain the service vehicle fleet, including vehicle inspections, repairs and licensing.
• Perform spot checks on all contracts and advise the General Manager of findings.
• Coordinate with dispatcher which service technicians to assign work for new contracts and projects.
• Conduct the start‑up on all new agreements and train customers on the new equipment.
• Attend all Company required training.
• Lead and facilitate regular safety meetings with Service Technicians.
• Perform other responsibilities as required.

• Proficient computer skills with the Microsoft Office Suite.
• The position requires a results‑oriented individual with a focus on delivering exceptional customer service.
• Excellent interpersonal communication with team members and clients is essential.
• Strong operational leadership with the ability to support project execution and customer satisfaction.

• 5 years’ experience troubleshooting and repairing HVAC equipment.
• Master Mechanical License is considered an asset.
• Previous experience managing others.
• Strong understanding of HVAC systems from both a technical and business development perspective is an asset.

• Travel will be required.

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