IT Network and Telecommunications - Journey

About the Agency & Division:

The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.

The Electronic Services Division (ESD) supports all goals, most directly sustaining and enhancing agency infrastructure and business processes, by improving collaboration outcomes between WSP business and technology divisions, using consistent planning processes, increasing business continuity capabilities, and providing quality communication services. This position is responsible for the design, configuration, provisioning, installation, and management of the physical network infrastructure and WAN connections inside WSP buildings.

This includes network cabling, network wall jacks, network distribution rooms, and network hardware such as routers, wireless LAN controllers, wireless access points (APs), and data switches within each WSP facility. This position maintains most of the network equipment's operating software, the configurations and all associated documentation. This position attends vendor meetings, assists in setting network standards, and provides recommendations for equipment purchase decisions.

This position meets with the agency's Property Management Division (PMD) and agency end users to determine network infrastructure needs when new offices are planned or remodels occur. This person meets with internal network and telecoms senior supervisors to plan and implement the required changes. This position connects WSP office network infrastructures together via the WAN transport system used for that geographic location.

May be required to travel statewide for agency and division functions, training, and project support. May travel on unimproved roads. May require overnight stays.

• Designing, installing, maintaining, or supervising vendor work related to the physical network infrastructure within WSP buildings such as cabling, patch panels, network wall jacks, network equipment racks, network equipment in these racks and electrical power connections for above equipment.
• Performing the required infrastructure work or supervising vendors performing this work, to ensure the work performed meets the agreed upon office environment needs.
• Configuring all local network equipment inside WSP facilities so the desired physical network infrastructure matches the network software configurations.
• Monitor the operational status of mission-critical enterprise WAN, WLAN, and LAN network and VoIP circuits to all connected routers, switches, and appliances agency-wide.
• Designing, installing, or supervising vendor work related to the physical wireless infrastructure within a building such as cabling, wireless APs Placement, and wireless controllers.
• Performing the required infrastructure work or supervising vendors performing this work, to ensure the work performed meets the agreed upon office environment needs.
• Configuring all local wireless equipment inside WSP facilities so the 802.11 wireless network infrastructure seamlessly interfaces with the WSP wired network.
• Create, update, and maintain network documentation to include physical network infrastructure layout(s}. network diagrams, and configurations.
• Responding to and resolving service interruptions, outages, processing change requests, and correcting problems which may occur within the statewide infrastructure. Oversees daily operations, identify, Prioritize, and resolve network and telecommunication interruption of service.
• Troubleshoot, diagnose, conduct root cause analysis and resolve client authentication, DHCP, 802.1 x port security issues across the network.
• Perform maintenance, add, moves, and changes of the network and VoIP telecommunications systems.
• Travel to WSP offices and locations around the state as necessary to assess, specify, estimate, install, configure, or troubleshoot any network related items.
• Assi…