Field Service Engineer - Rotary UPS

Overview

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

The Senior Field Service Engineer – RUPS Systems specializes in rotary UPS power system distribution builds, mechanical and generator integration, system integration, start-ups, and preventative maintenance programs. This role requires advanced technical expertise, mechanical aptitude, leadership skills, and hands-on field experience with electrical control systems and rotating equipment such as generators and flywheels. Strong troubleshooting skills and a commitment to delivering high-performance power solutions in data centers, hospitals, industrial facilities, and utility-scale environments are essential.

This position focuses on large-scale RUPS systems in the field, acting as the front-line expert for bringing systems online, resolving issues, and training others. The engineer provides technical software and hardware troubleshooting support to IEM customers on-site across North America and performs start-ups, retrofits, or preventative maintenance. The role collaborates with cross-functional teams to integrate technologies, commission complex generator and RUPS systems, optimize power infrastructure, and ensure seamless operation according to the customer’s RUPS design and sequence of operations (SOO).

This role serves as the point of contact for field service personnel related to RUPS startup, generator support, preventative maintenance, 24-hour emergency response, and remote technical assistance.

• Lead and perform on-site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure.
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switch gear, control systems, fuel systems, and coupling assemblies.
• Follow a scientific, step-by-step process to troubleshoot equipment issues. Capture data and troubleshooting steps concisely and accurately to facilitate communication to internal and external parties.
• Coordinate with 3rd party equipment vendors and customers to resolve recurring issues with vendor equipment within IEM’s integrated RUPS systems.
• Perform functional tests, load tests, synchronization, and RUPS system validation.
• Troubleshoot and resolve complex issues related to generators, flywheels, switch gear and related control systems.
• Interface with clients, contractors and internal IEM teams during commissioning and acceptance testing.
• Ensure all startup and commissioning documentation, test reports, onsite daily reports and required customer records are completed, submitted accurately and on time.
• Provide technical support and guidance during new installations and system upgrades.
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and safe operation of equipment.
• Maintain compliance with all industry and company safety standards, procedures, and client-specific safety protocols.
• Communicate with Product Engineering and Design Teams regarding product bulletins impacting service, software upgrades, product upgrades or maintenance factors.
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
• Attend training events or factory testing as needed and participate in factory witness/shop testing.
• Assist with project start-up and resolving punch list items at the jobsite; work with customer site superintendents or project managers to update punch lists and close out jobs.
• Provide…