Senior Manager Customer Debug Support Engineering

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next‑generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture.

We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

Step into a high‑stakes leadership role at the intersection of cutting‑edge silicon and global‑scale AI deployment. As Senior Manager in the Platform Field Engineering team within Data Center Platform Engineering Group DPEG, you will build and lead a team of customer‑facing debug engineers who own server‑ and rack‑level hardware and firmware debug during customer bring‑up and early deployment, with continued support through ODM factory build (NPI).

Your team is the trusted technical bridge between AMD engineering, the world's largest data center customers, and global ODM partners. You set technical direction, develop talent, drive issues to root cause, keep customer deployments and ramp schedules on track, and roll up clear status to both internal and external leadership.

You are a hands‑on people leader who pairs deep system debug expertise with the executive presence to navigate intense customer escalations. You are equally at home in a customer bring‑up lab chasing a field anomaly and in an executive review distilling fragmented data into a clear hypothesis and a decision. You lead without ego, influence cross‑functional teams without direct authority, and treat the growth of your engineers as a personal success metric.

You stay calm under pressure, are resourceful with scarce hardware, and believe customer success and technical excellence are inseparable.

• Team Leadership:
  Build, lead, and mentor a team of customer‑facing debug engineers covering server and rack‑level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth.
• Customer Debug & Field Resolution:
  Lead debug of platform bring‑up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and manufacturing.
• Escalation Management:
  Serve as the senior escalation point for complex server/rack debug, driving cross‑functional resolution and owning the customer‑facing narrative through to closure.
• Status Reporting & Roll‑Up:
  Own debug status tracking and prioritization, and roll up clear, decision‑oriented updates for both internal and external (customer) leadership.
• Factory Build Support:
  Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring build issues are driven to definitive root cause and corrective action.
• Cross‑Functional Coordination:
  Drive debug across design, validation, product engineering, firmware, and FA teams; align pre‑ and post‑silicon debug with platform readiness and deployment schedules.
• Resourceful Debug Under Constraint:
  Prioritize scarce hardware across competing customer escalations, maximize coverage through shared setups, and enable effective remote debug when physical access is limited.
• Customer & ODM Engagement:
  Partner with customers, ODM teams, and Customer Program Managers; advise on AMD tools and debug methodologies, and contribute to technical and customer‑facing documentation.

• People Leadership:
  Recent years of experience managing customer‑facing technical or engineering teams, including hiring, performance management, mentoring, and career development‑ideally in data center, GPU, cloud, or HPC environments.
• Debug Depth:
  Deep hands‑on experience with server‑ and rack‑level hardware and firmware debug, including pre‑ and post‑silicon debug across CPU, GPU, FPGA, memory, connectivity, RAS, and hotplug.
• NPI Mastery:
  Stron…