Field Service Engineer II - Seattle, WA

Job Description Summary

SVG is committed to designing active imaging systems that help surgeons visualize anatomy and lesions, guide interventions, and navigate inside the human body. Our mission at SVG is to change the standard of care in surgical interventions with real-time visual guidance, giving surgeons the information needed to immediately make critical decisions.

Now, SVG is advancing its mission with GE Healthcare. Together, we will reach more customers and continue to empower surgeons to make critical decisions that allow for better care, faster procedures, and reduced complications.

This role is located in Seattle, WA

Relocation is available

GE Health Care is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Reporting to the Regional Field Service Manager, the primary responsibility of the Field Service Engineer is to provide Field Service technical support activities including installation, repair, preventative maintenance, and software upgrades. Ensures the highest level of field service to customers as the industry leader in intraoperative ultrasound systems.
This is a Field Service Engineering based role which requires daily travel and technical skills.

• Territory: AK, WA, North Oregon - Preferred Candidate to live in Seattle/Portland area.
• Installs and sets up intraoperative ultrasound equipment which includes systems and transducers at customer location, preparing equipment for clinical use.
• Installs or replaces parts to repair equipment as well as other components according to manufacturer specifications.
• Operates systems and software to analyze malfunctions, resolve problems, and return equipment to optimal performance.
• Performs recommended preventive maintenance, calibration, and certification according to manufacturer specifications.
• Interprets service manuals and uses standard test instruments and hand tools.
• Consults with customers to advise on best practices for equipment maintenance.
• Apply customer management skills and expertise to manage and resolve customer needs.
• Advises management regarding customer satisfaction, product performance, and suggestions for product improvement.

• Associates degree in Biomedical Engineering, Electrical Components or related technical degree. Bachelor’s degree preferred. In lieu of an Associates or Bachelor’s degree, a minimum of 2 years experience in the medical device industry, field service engineering, customer facing repair, product maintenance, or medical device remote support. 4 years is preferred.
• Computer expertise, familiarity with Windows OS, and demonstrated expertise with hardware and software troubleshooting.
• Self-motivated, takes initiative, and the ability to work independently, without direct supervision.
• Strong oral and written communication skills with a professional and confident demeanor.
• Attention to detail, analytical and problem-solving skills.
• High passion and comfort level with software and technology in general.
• Ability to Travel up to 75%.
• Provides phone support and troubleshooting assistance to customers according to service policy.
• Identify and elevate priority issues per Quality specifications.
• Accurately process and record customer requests using company designated CRM software.
• Deliver and facilitate training to Biomed/Clinical Engineering departments, as required.
• Maintains service call workspace and is able to meet all KPIs for the month.
• Prepare service documentation to meet Company requirements and support regulatory compliance.
• Responsible for all inventory items provided and utilized for servicing equipment, advising management when inventory items are at the minimum level
• Will be required to register and maintain compliance with one or more vendor credentialing organizations as deemed by various customer hospitals/health systems
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment…