VoIP Engineer IV

Build More Than Just a Career. Build Your Future. At Vailexa, we’re not just hiring — we’re building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you’re someone who wants to learn fast, take ownership, and grow beyond limits, you’ll feel right at home here.

Job Summary The role will be focused on specific projects and will require the following skill-set in addition to the standard Knowledge,

Skills and Abilities

expected for this level of engineer. Experienced with the design, deployment and support of pre-built CTI connectors such as Novel Vox, Spin Sci or AMC. Novel Vox deployment with Epic and Cisco Unified Communications Manager is preferred. Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML and interface troubleshooting. Cisco Contact Center Platforms:
Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist. Expert in SIP trunking, dial plans, and intelligent omnichannel routing (voice, chat, email). Webex AI & Automation:
Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop. Healthcare Contact Center Experience including patient identiy verification, HIPAA compliance, Protected Health Information, Knowledge,

Skills and Abilities

Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways. Expert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services. Expert knowledge and expertise on Cisco Routers, Structured Cabling, and LAN/WAN circuits;

PRI, SIP, MPLS, FXO, FXS, and POTS. Expert knowledge and expertise of the Cisco Unified Call Manager, IMP, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes. Ability to think strategically and to work effectively with a diverse group of co-workers and customers. Ability to analyze and provide creative, innovative solutions for complex problems. Proficient organizational, interpersonal, communication (written and verbal), and presentation skills.

Demonstrated engineering leadership abilities in a team environment with a proven record of positive contributions. Ability to complete multiple tasks, set priorities, and manage to critical deadlines. Must be able to work non-standard business hours and be on-call as necessary. Knowledge and expertise Cisco Emergency Responder (CER) & Cisco Unified Contact Center Express (UCCX). Knowledge on Cisco network infrastructure, LAN/WAN circuits;
QoS. Able to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals. Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP. Required

Education and Experience Bachelor’s degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience. Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering. Minimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field. Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources.

Minimum three (3) years of experience in leading teams and projects. Primary Essential Duties Responsible for development and maintenance of business-critical communications and/or network-based voice product systems, including planning, designing, and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP). Responsible for monitoring and performance of enterprise…