Banista; Banana Cart Attendant

Description A key customer and corporate partner of Northwest Center, the Amazon partnership started in 2003. Amazon opened Seattle’s first Community Banana stand in late 2015 as a public service. Bananas are seen as a healthy, fully compostable, and affordable snack. Northwest Center supports this operation by staffing Amazon’s community banana stands with “Banista's.”

The Banista role is a community facing position requiring them to work at the Banana Sands, which are often outdoors. The Banista position provides professional 5-star customer service and experience at all times. Banistas proactively greet all visitors to the Banana stands, restock inventory, track daily metrics, and are responsible for timely communication of issues needing immediate attention. Banistas engage the community and provide a fun, warm and friendly interaction.

The position may require working at any or all of the banana stand locations as needed between the hours of 7:15AM and 3:45PM Monday through Friday, with occasional weekend, evening or offsite events. Banista's are also provided projects and other assignments, as needed.

Learn more about the Amazon Banana Stand:

Location: Seattle (South Lake Union) and Bellevue, WA

Schedule: Part-Time between 24-29 hrs per week | Monday - Friday between 7:15am-3:45pm & Saturdays between 8AM - 4PM

Starting Wage: $22.45 per hour | Full Wage Range: $22.45 - $26.72 per hour

• 17 Accrued Paid Time Off Days Annually (hours prorated for part-time)
• 10 Annual Floating Holidays (prorated), Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Support Linc including three free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here:

• Arrive to the banana stand ready to work at scheduled time in provided Banista uniform.
• Assist with daily set-up and/or tear down of stand, ensuring all banana stand related items are placed in appropriate locations.
• Greet and engage every visitor to the stand in a friendly, warm, professional and courteous manner. Banista's are required to provide a 5-star impression at all times.
• Select work appropriate music to play during operating hours.
• Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.
• Remove plastic or other material from the banana bunches.
• Keep the banana stand crates full and plentiful for the duration of operating hours.
• Sort any bruised or damaged bananas out and place them in the compost bin.
• Ensure the banana stand is organized and clean at all times.
• Monitor the compost bin and facilitate emptying when full.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Contribute to monthly inventory counts on trailer/stand assets
• Support Banana Stand openings, as needed
• Support the redistribution bananas across stands, as needed
• Suggest operational improvements to leadership, as needed
• Attend trainings on new process roll outs
• Learn FAQ’s and banana facts to share with visitors.
• Decorate the stand for holidays and/or special events with approved designs.
• Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, etc.
• Follow structured timelines and accommodate unexpected requests.
• Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
• Ability to work at various banana stand locations (including some offsite locations) between 7:15am and 3:45pm Monday through Friday, including occasional after hours requests and weekends.
• Perform other duties as assigned for needed duration.

• GED or high school diploma required.
• Minimum 1 year customer service experience.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully…