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Head of VIP Services
Job in
Seattle, King County, Washington, 98113, USA
Listed on 2026-06-03
Listing for:
Betting Jobs
Full Time
position Listed on 2026-06-03
Job specializations:
-
Entertainment & Gaming
Online Gaming / Sports Betting, Gaming Manager
Job Description & How to Apply Below
Key Responsibilities:
* Lead, manage, and oversee all VIP hosts and hostesses, with clear expectations around player development, revenue generation, and measurable performance.
* Ensure VIP hosts operate as proactive sellers and relationship managers, not glorified customer service agents, with accountability for player worth, trip frequency, and theoretical win.
* Set individual and team-level KPIs for VIP hosts, including acquisition, reactivation, retention, and revenue contribution.
* Coach, train, and mentor hosts on sales techniques, player psychology, and high-value relationship management.
* Personally manage key VIP accounts when required and support hosts in closing high-value trips and play.
* Oversee VIP comp strategy and discretionary spend to ensure profitability and disciplined reinvestment.
* Track and analyse VIP performance data, including theo, ADT, trip value, and ROI, and take corrective action when needed.
* Work closely with marketing, casino operations, hotel, F&B, security, and compliance to deliver premium VIP experiences.
* Plan and execute VIP events, hosted trips, and targeted promotions designed to drive incremental play.
* Ensure all VIP activity complies with gaming regulations, internal controls, and responsible gaming requirements.
* Report regularly to senior leadership on host performance, VIP trends, risks, and growth opportunities.
Requirements:
* Minimum 5-7 years of experience in VIP hosting or player development within a land-based casino.
* Proven experience managing VIP hosts and hostesses with direct revenue responsibility.
* Track record of driving VIP growth through active sales, relationship management, and team leadership.
* Strong working knowledge of comps, reinvestment strategy, and theoretical win models.
* Experience with CRM systems and player tracking tools used in casino environments.
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