Customer Service Agent

Overview

We re seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish.

• As a Return Agent, provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor; conduct thorough inspections of returning vehicles, checking for damage, recording mileage, and verifying fuel levels; secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed; complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle;
  
  review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have; perform other duties as assigned to support business needs and objectives.
• As a Ready Line Agent, maintain a clean, organized, and presentable ready line area; ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up; inspect vehicles for quality standards and promptly pull any that don t meet requirements, sending them for servicing; facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition; confirm that an adequately completed checkout slip accompanies each vehicle;
  
  assist customers in locating their rental cars and assist with luggage when necessary; support the efficient flow of vehicles by moving and parking cars within the facility as needed; perform other duties as assigned to support business needs and objectives.

• Valid Driver s License
• Top-notch people skills
• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience
• High School Diploma or equivalent

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.