Admission Attendant Lead

Position: Admission Attendant Lead, Full Time
Description

About SCC

Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play - the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.

But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as it began over three decades ago. Read more about our Community Impact here.

Employees are the heartbeat of this extraordinary service culture and contribute to our collective success. This will be even more evident as we scale our operations to support two buildings, Arch and Summit, in the vibrant core of downtown Seattle.

Position Summary

The Admission Attendant Lead is responsible to assist the Event Services Department in fulfilling the needs of our guests, co-workers, and assigned personnel. They are also responsible for the oversight and task assignment of front-of-house Admission Attendant (AA) staff. As a working Lead, this position requires an individual who can provide onsite direction and effective leadership for AA staff, particularly during event activities within the SCC facility.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Under the direction of the Event Control Manager and Director of Event Services, work closely with Event Managers to coordinate guest services tasks, event access control and crowd management
• Work with show management to address building guidelines and specific show access requirements within the facility
• The AA Lead position is expected to serve by example and as a "front-line ambassador" on the exhibition floors, lobbies, meeting rooms, and throughout the facility
• Provide on-site direction for all front-of-house Admission Attendants and support credential checking for access to events and crowd management during events
• Accurately interpret reports and execute event details and communicate to assigned AA staff. (i.e., badge checking, crowd management, exhibitor access, coat/luggage check)
• Respond to questions and inquiries about daily event activities in the Convention Center and nearby public facilities
• Act upon concerns and/or complaints from guests and provide the assistance to resolve the situation (referring them to the appropriate supervisor when necessary)
• Assist the Event Control Manager in the training of staff by providing initial and on-the-job instruction to on-call staff regarding job description and duties
• In collaboration with Event Control Manager, develop, update and post staff schedules. Assign AA staff to tasks and coordinate breaks as needed. Review discrepancy and overtime forms as required
• Participate in event related service and security briefings with Event Managers when requested
• Provide clear, concise information, both verbally and written to the assigned staff
• When appropriate, within SCC operating guidelines, take action with staff to ensure a safe work environment. Immediately recommend any disciplinary action to management
• Complete and submit required Lead Shift Report at the end of each shift. Immediately complete an incident/accident report for all such occurrences and convey details to the supervisor
• Provide general information about the Convention Center, Downtown Seattle, and places of interest in the area
• Effectively use a two-way radio for communication with various departments within the Convention Center
• Respond to multiple and sometimes pressure situations and function in an efficient, calm manner, using sound judgment, in all situations
• Perform all assignments with attention to the safe operation of equipment and event activity, especially as it relates to the safety of self and others working within the area
• Maintain current CPR and First Aid certification from an approved certifying organization
• Perform miscellaneous related duties and project assignments as directed by the Event Control Manager or the Director of Event Services
• This job has no supervisory responsibilities. However, the position has leadership responsibilities for a crew of Admission Attendants during a shift

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk, hear, stand, walk and reach with hands and arms. The employee is occasionally required to climb or balance. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl, and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25…