Admission Attendant Lead

Position Summary

The Admission Attendant Lead is responsible for assisting the Event Services Department in meeting the needs of guests, co‑workers, and assigned personnel, as well as overseeing and assigning tasks to the front‑of‑house Admission Attendant (AA) staff. The position requires onsite direction and effective leadership for AA staff, particularly during event activities within the SCC facility.

• Under the direction of the Event Control Manager and Director of Event Services, work closely with Event Managers to coordinate guest services tasks, event access control and crowd management.
• Work with show management to address building guidelines and specific show access requirements within the facility.
• The AA Lead position is expected to serve as a "front‑line ambassador" on the exhibition floors, lobbies, meeting rooms, and throughout the facility.
• Provide on‑site direction for all front‑of‑house Admission Attendants and support credential checking for access to events and crowd management during events.
• Accurately interpret reports and execute event details and communicate to assigned AA staff (e.g., badge checking, crowd management, exhibitor access, coat/luggage check).
• Respond to questions and inquiries about daily event activities in the Convention Center and nearby public facilities.
• Act upon concerns and/or complaints from guests and provide assistance to resolve the situation (referring them to the appropriate supervisor when necessary).
• Assist the Event Control Manager in the training of staff by providing initial and on‑the‑job instruction to on‑call staff regarding job description and duties.
• In collaboration with Event Control Manager, develop, update and post staff schedules; assign AA staff to tasks and coordinate breaks as needed; review discrepancy and overtime forms as required.
• Participate in event related service and security briefings with Event Managers when requested.
• Provide clear, concise information, both verbally and written to the assigned staff.
• When appropriate, within SCC operating guidelines, take action with staff to ensure a safe work environment; immediately recommend any disciplinary action to management.
• Complete and submit required Lead Shift Report at the end of each shift; immediately complete an incident/accident report for all such occurrences and convey details to the supervisor.
• Provide general information about the Convention Center, Downtown Seattle, and places of interest in the area.
• Effectively use a two‑way radio for communication with various departments within the Convention Center.
• Respond to multiple and sometimes pressured situations and function in an efficient, calm manner, using sound judgment in all situations.
• Perform all assignments with attention to the safe operation of equipment and event activity, especially as it relates to the safety of self and others working within the area.
• Maintain current CPR and First Aid certification from an approved certifying organization.
• Perform miscellaneous related duties and project assignments as directed by the Event Control Manager or the Director of Event Services.
• This job has no supervisory responsibilities. However, the position has leadership responsibilities for a crew of Admission Attendants during a shift.

While performing the duties of this job, the employee is regularly required to see, talk, hear, stand, walk and reach with hands and arms. The employee is occasionally required to climb or balance. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl, and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles, outside weather conditions and vibration. The noise level in the work environment is usually moderate. This employee must be able to work shifts that may be during the day, night, weekdays, weekends and/or holidays.

• High school diploma or general education…