Assistant Manager - Service - Seattle

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

• A track record of successful results, for example, strong productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• A high school diploma, or equivalent (preferred).

Washington: $48,000.00 - $77,000.00 annually

• Medical/Vision
• Dental
• Retirement
• Paid Time Away (PTO)
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• Performance based incentives/bonuses
• 401(k) options
• Holidays and other PTO accruals

For Los Angeles or San Francisco applicants:
Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

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