Casino Services Shift Manager

Join PENN Entertainment in shaping the future of entertainment. This role focuses on supervising staff in the Cage department and maintaining operational excellence.

• Supervise staff and overall daily management of a designated shift in the Cage department.
• Support, administer, and manage operational goals and monitor achievement of performance and profit objectives.
• Create effective and efficient schedules, maintain labor costs, meet staffing objectives, and achieve guest satisfaction.
• Assist in the budget process for the department, provide recommendations, ensure compliance with budget initiatives, and report concerns to the manager.
• Exhibit superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Secure the integrity of all assets and oversee balancing of all cage banks on the assigned shift.
• Review and approve cage documentation based on established authorization levels in the manager’s absence.
• Respond to guest inquiries while applying authorized service recovery.
• Investigate variances, violations of internal controls, and reporting requirements.
• Prepare and review currency transaction reports.
• Verify vault accountability at shift end.
• Verify credit line availability.
• Review transaction logs for accuracy.
• Verify main bank and window cashier drawers.
• Authorize checks.
• Prepare customer deposit and safekeeping logs.
• Ensure regulatory compliance within the area of authority and report potential issues to management.
• Train staff on CTR and SARC procedures and ensure paperwork is completed and reported according to compliance procedures.
• Maintain strict confidentiality in all departmental and company matters.

• Associate degree (A.A.) or equivalent required; or two to four years of related customer service experience and/or training; or an equivalent combination of education and experience.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Strong arithmetic skills, including adding, subtracting, multiplying, and dividing; ability to compute rates, ratios, and percentages; and to interpret bar graphs.
• Diplomatic and tactful conflict resolution with guests, staff, and colleagues.
• Strong collaboration and communication with team members at all organizational levels.
• Knowledge of office machines and tools (jet sort, coin roller, 10‑key by touch, credit‑card cash advance systems).
• Availability to work all shifts, including nights, weekends, and holidays as business needs dictate.

• $1,500 Sign‑On Bonus
• Competitive benefits packages, 401(k) program with company match
• Property amenity discounts (f & b outlets, Starbucks, retail and spa)
• Day 1 benefits, 401(k) program, company perks, career opportunities, advancement programs, scholarships, and more

Equal Opportunity Employer.

STARTING SALARY: $60,000, depending on experience.